Cs Team Leader

3 weeks ago

Ho Chi Minh City, Vietnam ShareCV Full time

**DESCRIPTION**
- Ensure all staff are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Work with workforce management tools and business tools to monitor to ensure schedules are achieved.
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & build up client relationship and handle all reports (if needed).

**REQUIREMENT**
- University/Colleges required.
- 1 year minimum supervising/leading a team of 20 or more people.
- Experience in E-Commerce, Technology is a plus.
- Upper-Intermediate level in English.
- Experience in a high-growth organization strongly preferred.

**BENEFITS**
- Salary: negotiation
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary, Bonuses, gifts for Holidays
- Insurances followed Vietnamese Labor Law
- Activities: Birthday party, Employee engagement activities
- Working time: 8 hours/ day, 6 days/ week, base on project time (24/7)
- 20 Đ. Cộng Hòa, Phường 12, Tân Bình, Thành phố Hồ Chí Minh

Loại hình công việc: Toàn thời gian

Lương: Lên đến 18.000.000₫ một tháng

Trình độ học vấn:

- Đại học (Ưu tiên)

Kinh nghiệm làm việc:

- CS/ Telesales Team Leader: 1 năm (Ưu tiên)

Ngôn ngữ:

- Tiếng Anh (Ưu tiên)

Khả năng sẵn sàng làm việc theo ca:

- Ca ngày (Ưu tiên)
- Ca đêm (Ưu tiên)

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