Collection Strategy Analytics

2 months ago


Hà Nội, Vietnam Tuyển dụng VPBank Full time

Analyze and set benchmarks for operational indicators and targets for the Retail Debt Collection Center (KHCN); propose and test new strategies to improve debt recovery (THN) results. Specifically:

- Develop, communicate, and align with internal departments on incentive models, monthly reward policies, sales contests, and awards for positions in the Retail Debt Collection Center (KHCN); ensure optimal and efficient use of the approved annual reward fund. Control actual usage against the approved fund.
- Collaborate with various departments in the bank (HR, BIC, FIN, Risk) to build a staffing model based on assumptions about portfolio growth, debt recovery productivity, and the annual debt recovery plan.
- Serve as the main point of contact for communication and coordination with Risk Management, FIN, and BIC departments to implement initiatives, strategies, and trials aimed at achieving debt recovery targets at each stage.
- Analyze and report to the Head of Department on the effectiveness of debt recovery policies and regulations, proposing modifications to improve the debt recovery process.
- Work with other departments to analyze the cost-effectiveness of debt recovery operations, identify root causes, and agree on solutions. Issue regulations, policies, and procedures to optimize debt recovery activities.
- Collaborate with and guide units within the Retail Debt Collection Center (KHCN) to implement debt recovery activities in line with strategic directions for each period.
- Implement initiatives and tasks to enhance customer experience.

**Job Requirements**
- Bachelor’s degree or higher in Economics, Finance, Banking, or related fields.
- Knowledge of credit, early-stage debt recovery, with at least 1 year of experience.
- Strong problem-solving and negotiation skills.
- Proficient in SQL, Visio, Excel, PowerPoint, and Word.
- Proficiency in English (communication, writing, speaking), able to draft policies/procedures/reports in English.
- Able to aggregate, calculate, and analyze data.

**Additional Requirements**:

- Attention to detail and precision.
- Presentation skills.
- Planning and organizational skills.
- Proactive and disciplined.
- Ability to resolve conflicts and work under high pressure.

**Do not hesitate to contact for more details**:
SMS/Zalo**:0363709691** - Giang HR

Loại hình công việc: Toàn thời gian

Mục lương: Từ 20.000.000₫ một tháng

Thời hạn xin việc 05/12/2024


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