Snr Officer, Fiduciary and Fund Services Ops

4 days ago

Hanoi, Vietnam Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Viet Nam-Hanoi

**Schedule**: Full-time

**Employee Status**: Fixed Term

**Posting Date**: 07/Apr/2024, 10:02:33 PM

**Unposting Date**: Ongoing

**The Role Responsibilities**
- Handle day to day Fiduciary and Fund Service Operations, ensure clients' interest are fully protected and deliver value added services to clients in accordance with established procedures, regulations, laws and Group business need.
- Prepare Financial statements or customized reports, and ensure that they are delivered to client timely and accurately in accordance with regulatory requirements or client’s requests.
- Perform compliance monitoring at each NAV cycles and take proper actions in case any breach is identified.
- Review Fund documents to ensure that they are in line with prevailing regulations.;
- Handle client’s inquiries relating to Fiduciary and Fund Service Operations.
- Maintain a positive stakeholder relationships with local entities (e.g., regulators/ VSD), Hub (GBSKL/ GBS India) and other divisions within the Bank.
- Ensure accuracy and completeness of client investment records maintenance.
- Ensure timely delivery of report to clients within the agreed deadline and within the timeline stipulated in prevailing regulations.
- Be cost effective; optimise utilisation of resources.
- Ensure timely response to investment and compliance related queries; provide quality services to clients
- Keep updated with changes in local regulations and market specification.
- Prepare and update process note, DOI related to Fiduciary and Fund Service Operations.
- Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose.
- Support function manager to ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements).

**Strategy**
- Awareness and understanding of the Group’s and local business strategy and model appropriate to the role.

**Business**
- Actively support the sales and services culture of the Bank.
- Provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship.
- Maintain good relationship with stakeholder specially GBS, CDMG, CMO, Securities Operations, MFA, FM, CFCC, ALM, Clients and other stakeholders.

**Processes**
- Responsible for performing Fund and Fiduciary services’ activities as allocated by line manager

**People & Talent**
- Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members.
- Self motivate, train and develop to achieve high quality service to clients and avoid errors.
- Train and develop team members to achieve inter-sectional teamwork, total quality business unit and maintenance of quality service.

**Risk Management**
- Be able to identify associated risks.
- Timely speak up to line manger on any risks found during BAU activities.

**Governance**
- Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations.
- Ensure compliance to all established procedures, regulations, and Group Securities Services policy guide.
- Be able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

**Key stakeholders**
- GBS, CDMG, CMO, Securities Operations, MFA, FM, ALM, CFCC, Clients

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in country and the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
- Minimum undergradute with at least 1 year working experience in fund administration industry or at least 2 years working experience in the banking industry.
- Broad knowledge of banking operation and banking practice.
- Thorough knowledge of fund administration process and industry accounting standards.
- Ability to handle variety of fast changing situations in terms of work pressure and clients’ requirements.
- Strong inter-personal and communication skills.
- Strong analytical and procedural skills.

**Role Specific Technical Competencies**
- Excel, word
- Accounting knowledge
- Finance knowledge
- Understanding on VN Securities Market

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