[urgent] Senior Associate
2 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Job Purpose:
- Drive the standard and complex client implementation locally and across the region.
- Manage client delivery schedule with full alignment with the relevant internal stakeholder.
- Manage clients’ inquiries regarding GTS products and services arising out of the implementation scope.
- Support product in the channel rollout to drive commercialisation and scale up the channel utilisation.
- Perform post implementation reviews and audits of completed implementations to ensure compliance with procedures, quality control and seek continuous opportunities to increase cross selling opportunities.
- Provide support on internal process improvement initiatives and identification of opportunities.
Job Duties & Responsibilities:
- Plan, oversee and execute on the agreed plan with customers and internal stakeholders on the entire life cycle of the implementation from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review.
- Able to make sound decisions and to focus on implementing practical solutions to problems within a short timeframe.
- Drive the implementation coordinating amongst various stakeholders to facilitate detailed business requirements, documentation fulfilment, any customized solutions or special requirements of the project.
- Design & scope the technical solution
- Countries and products
- File Formats and messaging
- Data security and non-repudiation
- Data flow
- Any impact to workflow
- Recommend solutions
- Setup and roll-out plans
- Implementation of technical solution
- Documentation
- System Configurations (TEST and PROD)
- System Development, if any
- System testing (TEST and PROD)
- Roll-out
- Monitor key activities and transactional flows during the initial production run to ensure continuity.
- Continuously manage and support the customers to achieve greater user satisfaction.
- Provide support to clients post implementation if there is enquiry about technical issue or user’s activation/usage to ensure utilisation.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Attractive salary and bonus
Healthcare Insurance Policy; Annual Health Check-Up Program; Long-service award
Professional, dynamic working environment
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Non-Technical Experiences
- At least 3 years of banking experiences with GTS experience is preferable.
- Proven project management experience
- Good verbal and written communication skills
- Ability to adapt to a changing environment
- Time management and organizational skills
- Demonstrated ability to work in a team environment
- Operations and customer service experience a plus
Technical Experience:
- General knowledge of client’s ERP systems. In-depth technical knowledge is not required.
Education / Preferred Qualifications:
- Strong soft skills in the following areas
- Effective communication skill
- Planning and organisation skill
- Effective problem-solving skill
- Time Management and Ability to work under tight timeline
- “Can-do” attitude and strong commitment to deliver business objectives
- Client-centric mindset
- Change Agent - ability to embrace change positively and effectively
- Prior experience of GTS business is preferred, including general banking knowledge
Work Relationship:
- Superiors: Ability to communicate upwards effectively with regards to ideas, issues, guidance, and direction. Ability to demonstrate independence.
- Peers / External Parties: Ability to work in collaboration with all key stakeholders within GTS and across different functions in the bank, including the sharing of knowledge and going through the extra mile to help others. Ability to listen to others point of view with an open mind.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Kế Toán/Kiểm Toán,Kiểm Toán,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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