Business Development Manager

1 month ago

Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

**JOB SUMMARY**
- Approaching customers to introduce new retail products
- To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
- Meeting the business sales growth plan by achieving personal target on all financial products - asset and liabilities
- Providing one-stop quality customer service in an efficient operation where risks are well controlled

**RESPONSIBILITIES**
**Strategy**
- Deploy the road map for the client onboarding journey
- Deliver the SLA to retain the committed standards of execution and delivery of ops work stream
- Deliver high level of Customer service excellence

**Business**
- Generation of new business via cross-selling activities and calls
- Making effort to hit monthly/ quarterly/ yearly target assigned by Team Manager
- Communication with customer and explain products feature and persuade customers
- Learning on job to improve banking knowledge and soft skill

**Processes**
- Providing good service quality / service standards / service scope
- Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
- Customer retention efforts with personal involvement in complaint resolution/handling
- Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized & superior services and generate revenue

**People & Talent**
- Set for self-development and self-discipline.
- Open mind and work in collaboration with related parties toward customer service excellent in compliance with internal policies and procedure

**Risk Management**
- Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.

**Governance**
- Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
- Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
- Familiarise self with governance structures and mandatory bank processes.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Team
- Product Team
- Tech Development Team

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in in Standard Chartered Bank (Vietnam) Limited/Employee Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

**Qualification**
- Strong tele contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personas
- Attention to detail
- Ability to multitask, prioritize and manage time effectively
- College or University degree
- Excellent in Computer Skills such as excel, MS office
- Proven customer service experience (Plus)

**Role Specific Technical Competencies**
- Office computer skills
- Telesales skills

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work colle

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