Junior Noc Operator

2 weeks ago

Hanoi, Vietnam Nobel Full time

**Your contribution to the team**:
Your work has a direct impact on the uptime, performance, and reliability of the network, which is crucial for Nobel's overall business operations.

**Your journey with Nobel**:

- 0 to 3 months: The first part of your adventure in Nobel will start with extensive Training. The entire Team will support you along the way and confirmation will come dressed in passed procedures tests, outstanding feedback sessions, and impeccable KPIs.
- 3 to 6 months: The moment for adding layers** **has come - you have the know-how, and you have the correct representation of your abilities, so it’s time to turn deficiencies into opportunities.
- 6 to 12 months: Seniority is around the corner What a journey it has been, right? You’ve reached a very important milestone, one that’s about growth, overachievement, maturity, and responsibility.
- After 12 to 18 months: Your journey as a senior will often resemble your path as a junior when it comes to settling the new information and constantly improving and fine-tuning your skills. The seniority, however, requires a rock-solid foundation, maturity, and perspective.
- Every team member has a personal learning process and follows an individual timeline._

**What are we looking for**:
**Must haves**:

- Very Good English skills
- Commitment to work in shifts
- Demonstrate attention to details
- Follow leadership and meet set deadlines
- Collaborate with colleagues to meet team objectives
- Ability to follow up on tasks until reaching a resolution while keeping affected parties in synch

**Nice to have**:

- Ability to work under pressure
- Demonstrate flexibility and accept constructive feedback in order to improve performance

**What will you do/ main responsibilities**:

- Open TTs with issuing providers
- Perform follow-up with provider counterpart on existing TTs
- Perform manual testing of providers' routes to validate issue resolution
- Perform manual testing of providers' routes to validate product quality
- Monitor standard alerts for carrier capacity and escalate potential issues
- Monitor standard alerts for short-duration calls and escalate potential issues
- Work schedule: 5 work days Monday to Sunday, 8:00 to 17:00 (EST)

**What we offer: Benefits**:

- Permanent long-term collaboration contract
- Full-time position (40h a week)
- Rewarding compensation package consisting of salary and a performance bonus
- Remuneration in USD
- Flexibility of working from home from any corner of the world
- Vacation days (paid time off and national days)
- Great collaborative culture with an international team of over 25 different nationalities
- Training, team building, fun at work activities
- Opportunities for growth and development
- Yearly performance reviews
- Wellbeing program with workshops and webinars led by experts

For the full list of benefits please check here

About us:
**Who we are and what we do**:
Nobel is an international technology company for 20+ years. Our products and services include online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards, superior carrier services worldwide, innovative call center solutions, food delivery, and more.

As an Employer, Nobel was awarded year after year in TOP 5 Employers in IT&C industry.

Nobel Routing is offering a powerful routing platform that allows the user to select, create and modify specific routing schemes on all destinations according to his own necessities. It is an in-house built software system with specific features that facilitate A-Z connectivity for carriers, but it is also used as an individualized tool that caters toward companies that want to offer tailored high-quality to specific regions.

Nobel is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our team member’s differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. For more information about our Diversity, Equity, and Inclusion take a look here.

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