Travel Supervisor

3 weeks ago

Hanoi, Vietnam Embassy Hanoi Full time

**Announcement Number**:
HANOI-2024-11

**Hiring Agency**:
Embassy Hanoi

**Position Title**:
Travel Supervisor - Employees of Mission - All, and/or USEFMs/EFMs/MOHs

**Open Period**:

- 05/15/2024 - 05/29/2024
- Format MM/DD/YYYY

**Vacancy Time Zone**:
GMT+7

**Series/Grade**:
LE - 0910 8

**Salary**:
USD $16,706 /Per Year

**Work Schedule**:
Full-time - 40 hours per week. Monday to Friday Temporary not to exceed 6 months.

**Promotion Potential**:
LE-8

**Duty Location(s)**:
**1**
- in
Hanoi, VM

**Telework Eligible**:
No

**For More Info**:

- HR Section

84-24-38505000 Ext: 5127

Overview

**Hiring Path**:

- Open to the public

**Who May Apply/Clarification From the Agency**:
Open to: Employees of Mission - All, and/or USEFMs/EFMs/MOHs
For USEFM - FP is 06. Actual FP salary determined by Washington D.C.

**Security Clearance Required**:
Public Trust - Background Investigation

**Appointment Type**

Temporary

**Appointment Type Details**:
40 hours per week. Monday to Friday
Temporary not to exceed 6 months.

**Marketing Statement**:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

**Summary**:
The work schedule for this position is:

- Full-time, 40 hours per week, Monday to Friday.

**Supervisory Position**:
Yes

**Relocation Expenses Reimbursed**:
No

**Travel Required**:
Not Required

Duties

The Supervisory Travel Assistant will report directly to the General Services Officer responsible for travel. This will be a customer service position; the incumbent will be expected to provide expedient, friendly, and professional service to Embassy Hanoi clients.

Qualifications and Evaluations

**Requirements**:
**EXPERIENCE**:At least four (4) years of progressively complex work experience in the travel field is required.

**JOB KNOWLEDGE**:Must have excellent understanding of local travel market, including airlines, hotels, and local tour companies.

**Education Requirements**:
Completion of a university degree in hospitality, tourism, or administration is required.

**Evaluations**:
**LANGUAGE**:
Fluent in Speaking/Reading/Writing English is required.** (This will be tested.)**

Fluent in Speaking/Reading/Writing Vietnamese is required.

**SKILLS AND ABILITIES**: Must/must have:
Customer-service oriented

Ability to deal tactfully and effectively with a variety of local and overseas vendors and U.S. citizen clients.

Exceptional interpersonal and negotiating skills.

Basic Microsoft Office skills and intermediate Internet searching capabilities.
- **EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

**Qualifications**:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

**Benefits**:
**Agency Benefits**:
Locally Employed Staff working at the U.S. Mission in Vietnam will receive the following allowances and benefits in addition to the annual basic salary listed above.

**1. Allowances**:
- Miscellaneous Benefits Allowance: US$1,000 per annum for FSN-09 and below, and US$3,000 per annum for FSN-10 and above.

**2. Benefits**
- Annual leave - 120 hours per year and the annual leave hours will increase every five years of creditable service according to local labor law
- Sick leave according to local labor law
- Family leave - up to 5 days and other special leave as stipulated in the local labor law
- American and Vietnamese holidays up to 21 days per year
- Invest in yourself - 1 day
- Contribution to mandatory insurances according to Vietnam's Government law and regulation including social insurance, health insurance and unemployment insurance
- Mission cash award for outstanding performance
- Training opportunities abroad, in-country, on-the-job and online sources for professional career development

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

**Other Information**:
HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”),Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted b

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