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Customer Risk

4 weeks ago

Ho Chi Minh City, Vietnam AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role
- Support the first-line to effectively run risk & compliance to ensure that related risks & compliance matters are properly identified, assessed, mitigated & reported.
- Successfully building and control the risk & compliance program on data privacy & customer data management to ensure data privacy risks is efficiently and effectively assessed, mitigated and controlled.
- Successfully promote the compliance culture in the department

Risks & Compliance (60%)
- Responsible for the periodic reporting and Risk & Controls Assessment for Customer Office
- Identify, report, manage and coordinate action plan to resolve operational incidents, analyze root cause and mitigation
- Be the focal point for BCP planning (bi-annually) and coordination for BCP testing, awareness & training across functions within CO
- Keep abreast of changes in law and regulation (local and GO level), perform gap analysis and coordinate gap closing plan for CO
- Controls automation: work with business and process owners to automate manual operational & financials controls in compliance with GO standards
- Review and endorse process changes, ensure compliance with AIA & local authority requirements

Data stewardess (30%)
- Support the Functional Data Privacy Officer as a data steward to implement data standards and procedures
- Monitors data quality metrics on a regular basis
- Performs root cause analysis of data quality issues, and
- Develops and executes data remediation plans, working with other teams as appropriate

Other (10%)
- Participate in projects and process improvement activities to consult on risks identification, assessment and mitigants to ensure related risks are identified and appropriately addressed
- Work with business owners and internal auditor to rationalize findings, propose management action plan, monitor audit action plans until closing
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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