Front Desk Clerk

3 weeks ago

Hanoi, Vietnam L7 West Lake Hanoi Full time

**Hạn nộp**: 12/06/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
5
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
12/05/2023 16:46
Mô tả công việc
- Complete guest registration responsibilities including check in and check out.
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
- Assist with any guest requests while maintaining a positive and professional demeanor.
- Maintain thorough knowledge of all hotel amenities.
- Readily accept comments and criticism from guests.
- Respond and resolve any guest complaints. Escalate to manager if necessary.
- Enroll guests in the Privileged Membership Program.
- Follow the company's brand standards and code of business conduct.
- Keep informed of the company's values and ideal conduct. Act accordingly.
- Pursue the operational goal by carrying out all assignments tasked by a senior employee.
- Attend necessary training sessions as required by a training manager in accordance with any training plans.
- Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
- Be familiar with all vouchers and group billing procedures.
- Maintain positive and productive working relationships with other employees and departments.
- Adhere to hotel grooming standards at all times.
- Use professional and polished language in all written and oral communication.
- Lead with passion and enthusiasm with a commitment to excellence and a creative approach.
- Dedicated to creating personalized experiences and lasting memories for our guests.
- Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Oversee for cleanliness, organization and housekeeping/maintenance standards.
- Stand for an extended period of time or for an entire work shift.
- Maintain proper posture while at the desk and work area.
- Enter and locate work-related information using computers and/or point of sale systems.
- Other duties as assigned.

Quyền lợi được hưởng
Attractive salary & benefit package.
02 months of probation with full salary.
Insurance package.
Clear career development plan with many engaging training courses (local & international).
Duty meal provided by hotel.
Annual helpful training courses (local & international).
Wonderful working environment with professional team.
Yêu cầu công việc
- Education: Bachelor’s degree or higher in related field preferred.
- Experience: Experience in guest services preferred.
- Previous experience with Opera preferred.
- Knowledge of a second language preferred.
- Must have excellent communication skills.

Yêu cầu hồ sơ
CV attached with recent photo

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