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[local Product] Senior/ Associate, Product Support

2 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
- Solve product issues on a daily basis in ticketing systems (Jira, Internal Ticket Portal)
- Follow-up with regional product team on the issue root cause, fix solutions and timeline
- Work closely with cross-functional teams (Business Development, Marketing, Operations, etc.) to provide technical support and advice on product-related logic
- Sync up with local product teams on product features, product logic and issues
- Consolidate user and department feedback and compose process/product feature improvements.

**Requirements**:

- 1-2 years experience in Product Support/ Project Management/ Customer Service or related fields.
- Excellent problem solving skills, who love to solve problems and make a better product experience
- Decent technical understanding and programming knowledge to communicate effectively with technical product teams
- Intermediate SQL & Excel skills
- Proven communication and critical thinking skills, who can identify the user’s real problems and convert business matters into technical terms and vice versa
- Eager to learn & thrive in technologies and e-commerce industry

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