Operation Manager for a Hostel
6 months ago
Location: Ho Chi Minh
Sector: Tourism
**Functions**
- Operations
+ Set up front desk workflow
+ Lead by example in terms of appearance, attitude, equity and professionalism
+ Organize working shifts, oversee the operations of FO
+ Maintain constant check of service standard to ensure the consistency and efficiency of the hostel and coworking space
services, quality, policies
+ Ensure good coordination and efficient communication between all team members
+ Interdepartmental monitoring, coordination, and communication (housekeeping, engineering, general procurement,
finance, purchasing, marketing, HR)
+ Perform basic daily tasks at the counter
+ Assist in the preparation of the annual budgeting and monthly forecasting processes
+ Conduct revenue and other reports
2. Guest relations
+ Ensure exceptional customer experience
+ Handle all feedbacks and inquiries from guests (offline and online)
3. Sales & Marketing
+ Managing all OTA channels and local travel agencies
+ Launch the preopening marketing campaign
+ Manage social media and PR connection with local media and marketing agencies
+ Strategize and achieve hostel and coworking space revenue and occupancy targets
+ Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
+ Bring up innovation for Meander’s new products
**Required skills and experience**
- Have 3+ years of related experiences
- You are experienced in hospitality and operations
- You are confident about your management and networking skills
- You are fluent in both written and spoken English
- You like to help and love to connect with people
- You are highly motivated and driven. You volunteer for new challenges without having to be asked. You are going to take ownership of your time and aim to make a difference.
**Benefits**
- A workplace environment that values creative problem solving and open communication
- Professional trainings
- Profit share
- Visible impact of your amazing effort
- Opportunities to rotate within Meander's branches in Taiwan, Vietnam and other countries
- Network and join community events
- Health check: once a year
- Working hours: 8.5h/ a day. 24 working days
- Room discount for staff: 50% off ensuite or receive a free bunk bed, available in all countries. Total 5 nights per staff.
- Probation: 2 months 90% basic salary
- Working exchange: Experience over 1 year. Last Appraisal SP or higher. Outbound or Inbound base on the business situation
- Company trip: Experience over 1 year. Outbound or Inbound base on the business situation
- Training, Bonus turned education fund, Training, Annual Dinner, Referral Internal Bonus
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