Operation Manager

3 weeks ago


Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

Our client is a leading educational organization in art who is searching for qualified talent to join their firm:

- Handle day to day operational task following Vision & Strategy by Managing Director, to oversee, motivate and manage the entire staff of Admissions, Academic Programs, Marketing and Teachers.
- Write, edit and create Operations & Training Manual for Staff & Teachers for upcoming Teacher Training Program and center expansions into other cities.
- Create and lead all Academy specific Operations and HR Policies & Procedures meetings and training sessions for staff & teachers.
- Work with HR to lead on recruitment for all Academy staff and teachers and assist Managing Director to create teacher and staff salary schemes and promotions plan for the Academy.
- Lead and manage Teachers training, work scheduling, payments, contracts for our Teachers Training Program and provide support to Teachers.
- Implement and track all staff OKRs and KPIs given by Managing Director, to monitor and adapt plans to achieve these KPIS as necessary. To manage all staff to help them achieve their goals through regular performance management, team meetings and one on one meetings, to address and manage under performance.
- Manage and mediate emotional disputes, miscommunication, complaints between staff, teachers, students & parents and track all employee schedules, overtime and days off.
- Execute Managing Director’s annual Business Objectives Plan and work with finance manager to come up with solutions, schemes, plans and strategies to lead the admissions, programs and marketing team to reach if not exceed their KPIs per term and year.
- Deliver all activity within the agreed budget set by the Managing Director & Board. To oversee and manage budgets related to Admissions, Courses, Administration and Marketing to help achieve the admissions revenue each term.
- Actively build professional community relationships in the visual arts industry, KOLS, influencers, children’s education and corporate communities, companies to achieve successful partnerships.

At least 3+ years management experience in Education, Academic Schools, Arts School is a bonus. Flexible evenings and weekends. Willing to work 2 Saturdays a month. Possess excellent emotional intelligence and interpersonal communication skills. Work well under stress and pressure. Punctual on time and have excellent time management and work organizational skills to be highly responsible to bring the team to the financial targets of the yea. Have high verbal and written communication skills in English and Vietnamese. Have excellent LEADERSHIP skill and ability to handle difficult emotional scenarios.


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