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Technical Support

7 months ago

Hanoi, Vietnam OnePay Full time

OnePay
- BIDV Tower, 194 Tran Quang Khai, Hoan Kiem, Ha Noi- At office- Posted 4 days ago- Skills:
- IT Support- SQL- Java**Top 3 reasons to join us**:

- Competitive Salary
- Professional environment and Experienced team
- Receiving training opportunities

**Job description**:
We are looking for a Merchant Implementation Executive to be part of our expanding team. Your main goal is to implement merchant integration, and support Service teams and Developer teams to resolve issues.

As a Merchant Implementation Executive, your responsibilities will be:

- Implement the Payment Gateway as well other Payment services to Merchant's system.
- Receive and follow issues (tickets) from Service teams or directly from merchants.
- Check logs to find the root cause and provide results to Developer teams to resolve the issue.
- Merchant onboarding (technical account management)
- Monitoring system.

**Your skills and experience**:

- General skills:
- Bachelor’s degree in computer programming, computer science, or a related field.
- Good communication
- Speaking, Writing and Reading English is preferred.
- Strong understanding of support processes - handling tickets, monitoring, processes, and metrics.
- Ability to analyze and familiarize with complex systems.
- Adaptable to a dynamic work environment.

Technical skills:
- Experience with databases and using SQL to query data
- Experience with programming (basic level).
- Experience with Linux (basic level)

**Why you'll love working here**:

- Competitive salary, 12 paid days annual leave.
- Annual salary review & bonus twice a year.
- Domestic & overseas technology workshops & conferences.
- Comprehensive insurance
- Annual teambuilding trips
- Events for employees & their kids.
- Full Insurance as Labor law,
- Subvention for lunch, business trip...

**OnePay**:
OnePay JSC
- Company type
- Product
- Company size
- 51-150 employees
- Country
- Vietnam- Working days
- Monday - Friday
- Overtime policy
- No OT