Expert, Change Management

2 weeks ago

Hanoi, Vietnam Techcombank Full time

14 Jun 2024**Expert, Change Management (40000684)**:

- Category: Corporate Strategy & Transformation- Job Type:
- Facility: Strategy & Corporate Development**Job Purpose**:

- The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).
- The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.
- The job holder supports the implementation organization of the Bank's culture and core values programs for the Human Resource Division

**Key Accountabilities (1)**:

A. Change Management Support
- Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).
- Developed change management plans.
- Engage and support stakeholders through change implementation.
- Develop and implement communication plans and track progress.
- Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.
- Support design, planning, pilot preparation and implementation of initiatives.
- Prepare reports for discussions and updates on transformation initiatives.
- Prepare requirement specifications from customer journeys and define needs

**Key Accountabilities (2)**:

B. User Support và Communication Collaterals
- Develop and manage user manuals / guidelines, materials, customer support scripts.
- Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.
- Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.
- Create and manage content on digital channels for new features.
- Create, edit and manage content for communication campaigns.
- Actively research, collect information, update new market trends to develop new content strategy.
- Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.

**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Head, HR System Administration

**Key Relationships - Direct Reports**:
None

**Key Relationships - Internal Stakeholders**:
Teams within the HR Division and relevant departments in the Bank.

**Key Relationships - External Stakeholders**:
Partners providing professional services

**Success Profile - Qualification and Experiences**:

Domain Expertise
- More than 07 years of experience in the same field.
- Demonstrated experience supporting change management strategies and plans
- Superior writing, editing, and proofreading skills in English and Vietnamese languages
- Experience planning for and developing useful and usable content
- Experience supporting project management and organizational change projects
- Demonstrated experience creating online/digital content and executing on content strategy within the interactive space
- Demonstrated experience developing web/app content
- Demonstrated experience translating complex concepts into easy-to-understand interactive experiences to support online users
- Knowledgeable on digital technology

**Qualifications**:

- Bachelor's degree in Communication, Technology
- Professional change certification in PROSCI / ADKAR will be advantageous
- English proficiency requirements are pursuant to Techcombank's policy.

  • Expert, Change Management

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    21 Mar 2024Expert, Change Management :Category: Corporate Strategy & TransformationJob Type: Facility: Strategy & Corporate DevelopmentJob Purpose:The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting...

  • Expert, Change Management

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    07-Feb-2023Expert, Change Management : Category: Corporate Strategy & Transformation Job Type:Facility: Strategy & Corporate DevelopmentJob Purpose: The job holder coordinates and implement change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance...

  • Expert, Change Management

    2 weeks ago

    Hanoi, Vietnam Techcombank Full time

    21 Mar 2024**Expert, Change Management (40000684)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey,...

  • Expert, Change Management

    2 weeks ago

    Hanoi, Vietnam Techcombank Full time

    27 Feb 2024**Expert, Change Management (40000684)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey,...

  • Senior Officer, Change Management

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    07-Feb-2023Senior Officer, Change Management : Category: Corporate Strategy & Transformation Job Type:Facility: Strategy & Corporate DevelopmentJob Purpose: The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance...

  • Senior Officer, Change Management

    2 months ago

    Hanoi, Vietnam Techcombank Full time

    18-Jan-2023**Senior Officer, Change Management (40000685)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Project Management**Job Purpose**: - The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting...

  • Senior Officer, Change Management

    2 months ago

    Hanoi, Vietnam Techcombank Full time

    3 May 2024**Senior Officer, Change Management (40000685)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and...

  • Senior Officer, Change Management

    2 days ago

    Hanoi, Vietnam Techcombank Full time

    3 May 2024**Senior Officer, Change Management (40000685)**: - Category: Corporate Strategy & Transformation- Job Type: - Facility: Strategy & Corporate Development**Job Purpose**: - The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and...

  • Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Tony Blair Institute for Global Change Full time

    Number of Positions: 1Contract Type: Permanent/Full TimeContract Details: OngoingSalary: CompetitiveWorking Hours: 35Location: HanoiClosing Date: 04/04/2023Seniority level: Mid-Senior levelCompany Industry: Government Relations, Management Consulting, Non-Profit Organization ManagementJob Function:Information Technology, Project ManagementFocus of the...

  • Senior Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Tony Blair Institute for Global Change Full time

    Number of Positions: 1Contract Type: Permanent/Full TimeContract Details: OngoingSalary: CompetitiveWorking Hours: 35Location: HanoiClosing Date: 03/04/2023Seniority level: Mid-Senior levelCompany Industry: Government Relations, Management ConsultingJob Function:Consulting, Information TechnologyFocus of the Role:We don't just talk, we do. Lead the change...

  • Expert, HR Systems Management

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    07-Mar-2023Expert, HR Systems Management : Category: Human Resources Management Job Type:Facility: Human ResourceJob Purpose: The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results). The...

  • Data Engineering Manager/expert

    3 weeks ago

    Hanoi, Vietnam Techcombank Full time

    **Data Engineering Manager/Expert**: Techcombank - Ứng Tuyển Manager Python Java - Đăng nhập để xem mức lương - C5 Building Tower, D’Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi- Xem bản đồ- Tại văn phòng- 6 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Top-tier banking environment in Vietnam - Challenging...

  • Expert, IT Administration

    4 days ago

    Hanoi, Vietnam Techcombank Full time

    29 May 2024**Expert, IT Administration (40001107)**: - Category: Technology Division- Job Type: - Facility: Technology**Job Purpose**: The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies **Key Accountabilities (1)**: 1. IT Administration: - Coordinate IT division activities and...

  • Change Management Manager

    3 weeks ago

    Hanoi, Vietnam Adecco Full time

    **Responsibilities**: This role will be part of the Change management team, will partner with technology to provide consulting and advisory services to the business, contribute to the business strategy, influence technology investment spend and define solutions to maximize value for the company. This role is responsible for consulting with senior business...

  • Expert, IT Administration

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    06-Mar-2023Expert, IT Administration : Category: Technology Division Job Type:Facility: TechnologyJob Purpose:The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policiesKey Accountabilities (1):IT Administration: Coordinate IT division activities and operations to secure efficiency and compliance...

  • Data Engineering Manager/expert

    1 week ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    Data Engineering Manager/Expert:Techcombank- Ứng TuyểnManager Python Java- Đăng nhập để xem mức lương C5 Building Tower, D'Capitale Tower, 119 Tran Duy Hung, Cau Giay, Ha Noi Xem bản đồ Tại văn phòng 6 giờ trước3 Lý Do Để Gia Nhập Công Ty:Top-tier banking environment in Vietnam Challenging opportunities for the "Greater"...

  • Senior Expert, Business Performance Management

    2 weeks ago

    Hanoi, Vietnam Techcombank Full time

    22 Apr 2024**Senior Expert, Business Performance Management (40000940)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: The job holder - Responsible for proposing and implementing measures and solutions for effective management of business activities of the Division and for each customer segment...

  • Expert, Customer Value Management and Loyalty

    4 weeks ago

    Hanoi, Vietnam Techcombank Full time

    8 May 2024**Expert, Customer Value Management and Loyalty (40000230)**: - Category: Retail Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: Responsible for providing at least high level of knowledge/expertise in a major area of expertise of the department (Customer Value Management/or Customer Engagement Management...); Direct...

  • Senior Expert, Customer Value Management and

    1 week ago

    Hanoi, Vietnam Techcombank Full time

    3 Feb 2024**Senior Expert, Customer Value Management and Loyalty (40000229)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: Responsible for providing knowledge, high expertise in building and managing the performance indicators of the Customer Segment in accordance with strategic goals; Direct leadership support in...

  • Climate Change Adaptation

    1 week ago

    Hanoi, Hanoi, Vietnam United Nations Development Programme Full time

    United Nations Development ProgrammeUNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and...