Tour Coordinator

1 week ago


Ho Chi Minh City, Vietnam SIAM DMC THAILAND (TRAWELLHR SERVICES) Full time

Job description

**Designation: Tour Coordinator
- Inbound**

**Responsibilities**
- Contact hotels, attractions, restaurants, resorts & transport to make suitable arrangements in Vietnam
- Maintaining positive relationships with vendors such as attractions, transport, hotels, restaurants.
- Negotiating preferred rates with vendors.
- Preparing FIT & GIT quotations as per customer need around Vietnam
- Process FIT & GIT MICE booking / reservations for attractions, tours & transfers.
- Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information
- Preparing Guest Service Vouchers with itinerary, booking & confirmation process for both hotel and non-hotel suppliers.
- Follow up for hotel /non-hotel supplier / transporter / internal team for confirmations, amendments & other.
- Supplier communication and cross check all tour & transfer bookings
- FIT / GIT suppliers billing checking against non-hotel component booking and necessary corrections & amendments.
- Keeping records of every booking and the payment flow.
- Ground Operations management and hot-line number handling.
- Customer Service Call management as customer Support and Service Quality checks.
- Preparing reports.

**Qualifications**
- Bachelor's degree or equivalent experience
- Destination & Geographical knowledge about Vietnam domestic / inbound tours (required)
- Minimum 4-8 years in Operations / Products in Travel & tours company in Vietnam (required)
- Must have knowledge in English (speaking & writing both) because have to communicate with all of us and the guests in English. Fresher any Graduate with good communication skill (required)
- Proven knowledge and execution of successful development strategies
- Focused and goal-oriented, smart and active

** (Hybrid basis)**

**Salary**: USD 400 - USD 600 per month + Mobile Allowance + Incentives + Performance linked Bonus

**Job Types**: Full-time, Permanent

Pay: From 10,200,000₫ per month

Expected Start Date: 2024/07/01


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