Senior Officer, Learning Partner

2 weeks ago

Hanoi, Vietnam Techcombank Full time

25 Mar 2024**Senior Officer, Learning Partner (40000477)**:

- Category: Human Resources Management- Job Type:
- Facility: Human Resource**Job Purpose**:

- The job holder responsible for plan, organize, coordinate, support and manage classroom/online training activities
- The job holder support in consulting and designing training solutions to serve the requirements of the unit and the strategy of the bank

**Key Accountabilities (1)**:
1. Support relevant departments to develop and implement training plans monthly, quarterly or according to the strategy of the bank from time to time
3. Administration and operation of training management system (LMS)
4. Consulting and coordinating with the unit to complete the procedures for participating in online training / classroom training in accordance with the process / regulations of the Bank
5. Coordinate with relevant units to adjust/update/prepare resources for use in classroom/online training activities and communicate to participating units.

**Key Accountabilities (2)**:
6. Supervise and support employees to participate in training during classroom training/online training.
7. Directly implementing planned classroom/online training programs.
8. Directly receive and respond to, and handle training-related problems in order to meet the satisfaction and improve the employee's experience.
9. Report and communicate the results of classroom/online training activities
10. Organize and coordinate activities related to the Learning Committee.
11. Support direct management in design, capacity framework development and capacity assessment activities
12. Support the Direct Manager to develop the group/department's activity plan and guide the team/department members to complete the assigned work

**Key Accountabilities (3)**:
13. Coordinate with the direct management level to develop/manage the training budget of the units.
14. Identify risks of the unit during operation, coordinate with related units to come up with methods of measuring and minimizing risks.
15. Perform work in accordance with policies, regulations, procedures, internal guidelines,... and service quality commitments (SLAs)
16. Perform other related tasks at the request of the direct manager

**Key Relationships - Direct Manager**:
Manager/Senior Manager, Learning Partner

**Key Relationships - Direct Reports**:
N/A

**Key Relationships - Internal Stakeholders**:
Leaders/employees of Human Resources Division and leaders/employees of relevant units in the Bank

**Key Relationships - External Stakeholders**:
Organizations and contractors providing HR services

**Success Profile - Qualification and Experiences**:

Domain Expertise
- At least 05 years of experience in the field of human resources and training.
- Understanding TCB's organization and internal division; understand the targets, challenges, opportunities and needs of the organization's human resource

**Qualifications**:

- University degree in economics, human resource management or related disciplines
- Foreign language: English

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