Telemarketing Representative Supervisor

7 days ago


Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The incumbent of this job is responsible for supervising the sales progress against targets/objectives set by management team.

Job Responsibilities
- Training & coaching Telemarketing Salesforce
- Supervising daily Telemarketing procedures & sales effectiveness of assigned Telemarketing Salesforce team
- Ensuring smooth operation, cooperation & integrity between Telemarketing and others function / department
- Be accountable about all KPIs of assigned Telemarketing team
- Be responsible for coordinate daily work in ensuring the number of leads received and appointment generate from prospect to appointment with the lead management team by allocating database and appointment among Telemarketing salesforce with Lead Management / Appointment Team.
- Comply code of conduct, company/department procedures, work rules
- Coordinate in recruiting telemarketing salesforce with recruitment team
- High agility in sales planning, sales target distributing & managing of team

Job Target:

- Sales target: month, quarter, year.
- Activity rate: 100% (AVG 50 Pols/month/TMR)
- Headcount TMR in Team: 10-20 TMRs depending on business situation.
- Attrition rate:



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