Asia Guide Development Leader

7 months ago

Hanoi, Vietnam Discova Full time

**Job no**: 520758

**Brand**: Discova

**Work type**: Full time

**Location**: Bali, Indonesia, Phuket, Thailand, Hanoi, Vietnam, Bangkok, Thailand

**Categories**: Wholesale & Product

**Asia Guide Development Leader**

**About the opportunity**

As the Asia Guide Development Leader, you'll be responsible for relaunching Discova's Guide Academy. This isn't your average training programme - we're building a community of passionate travel ambassadors, not just tour guides. Our Guide Academy will be a platform for continuous learning and professional development, empowering our guides to deliver exceptional experiences that leave both passengers and business partners raving.

In this leadership role, you will collaborate closely with in-destination Operation Leaders and key stakeholders. Together, you'll ensure the seamless integration and consistent rollout of Guide Academy projects and initiatives across all our Asian destinations. You will also play a crucial role in identifying and leveraging innovative tech solutions for our Guide Management System. By embracing technology, we'll boost overall efficiency, guide quality, and scalability, ensuring Discova stays ahead of the curve.

**Key Responsibilities**
- Develop best practices for guide recruitment, onboarding, training, and career development.
- Establish a scalable Discova Guide Academy that aligns with the company values, meets regulations, and cultivates passionate local guides.
- Set standards for guide excellence and performance to exceed partner expectations.
- Promote sustainable travel practices and ensure compliance with health & safety protocols.
- Foster a culture of guide excellence that attracts and retains talent, while embedding Discova's brand values.
- Collaborate with Operation Leaders to implement Guide Excellence strategies consistently.
- Maintain an engaged guide community through learning, development, and communication initiatives.
- Partner with internal teams (Peopleworks, Marketing, etc.) to ensure guides receive the support they need.
- Provide a guide training dashboard to monitor progress and support decision-making.
- Establish platforms for sharing best practices and continuous improvement.
- Create a learning platform for guide development and skill enhancement.
- Identify and support technological solutions for a Guide Management System that integrates with the Destination Management System to improve quality, efficiency, and scalability.
- Proactively identify business and compliance risks in operational markets.

**About You**

The Essentials
- A degree in tourism and hospitality, coupled with at least 4 years of industry experience.
- Proven ability to foster a team environment dedicated to exceeding guest expectations.
- Strong written and spoken English communication skills.
- Experience in people management and developing personal development plans,

**The attributes**
- Customer-focused with a commitment to delivering exceptional service.
- Results-oriented and self-motivated to achieve goals.
- Passionate about people and operations.
- Excellent problem-solving skills.
- Strong collaboration and negotiation skills to secure desired outcomes.
- Ability to build positive working relationships across cultures.
- Thrives in a fast-paced environment, with the ability to manage pressure and priorities.
- Highly organised with strong planning and project management skills.
- Flexible working hours to accommodate global time zones and travel.
- Willingness to travel for business when required.

**About Us**

As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being _in your element_.

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.

Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.

**Work Perks**

What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee bene

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