Rider Experience Lead

1 week ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Take charge for performance and capability of team members in responsible area
- Lead & manage communication plans for riders when the policy changes.
- Lead and execute engagement strategies, prioritizing the right projects to meet riders’ needs.
- Analyze KPIs, identify fraudulent behaviors, and propose process and service improvements
- Maintain complaint and nonconformance processing, investigate product complaints or quality issues, and develop complaint and inspection procedures
- Propose process and service improvement suggestions related to Riders by identifying Rider's pain-points and provide suggestions to simplify processes and optimize performance.
- Motivate, coach team members and ensure their KPIs are achieved; Work closely with team leads and develop Rider’s quality through ongoing coaching, mentoring and career discussions.
- Lead and manage other ad-hoc projects assigned by the Leadership.

**Requirements**:

- Bachelor’s degree in economics, Finance, Accounting or related fields.
- 5+ years of relevant experience in operations management or similar role
- Experience managing teams and leading day-to-day operations.
- Experience in quality assurance, complaint handling, and root cause analysis.
- Familiarity with regulatory requirements related to rider operations and quality control.
- Strong communication and interpersonal skills to effectively manage communication plans for riders and work with team members, management, and external stakeholders.
- Excellent problem-solving skills and the ability to identify trends and propose solutions to improve rider experience and prevent fraudulent behavior.
- Ability to work independently and take ownership of projects while also being a team player and collaborating effectively with others.
- Able to drive and implement ideas to present findings in a fast-paced environment.
- High sense of responsibility, careful, eager to learn, integrity.


  • Rider Support Lead

    4 days ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Data Analyst

    3 days ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Ho Chi Minh City, Vietnam Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride** You manage the media agenda in a particular geography. **How you will contribute** You will help execute the media strategy in your assigned area, business unit, country, or category. In partnership...

  • Market Lead

    3 days ago


    Ho Chi Minh City, Vietnam ADI Consulting Full time

    The market Lead (Engagement Lead/Client Experience Manager) is responsible for partnering with the Respective Markets to ensure Service Centre Adoption, Develop Strong Relationships with Each Market Division/Brand team. Connect with Key Business Executives and Stakeholders involved in E-commerce Service responsibilities. They will be a Key Escalation for any...

  • IT Network Lead

    1 week ago


    Ho Chi Minh City, Vietnam NashTech Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)The Network Lead will act in both management (20%) and technical (80%) duties of NashTech IT network team, providing IT network services across environments, platforms, technologies, and processes. **Responsibilities**: - Work with ITM/ITD to define and plan for IT future state and roadmap. - Manage...

  • Senior Data

    2 days ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Unilever Full time

    At Unilever Food Solutions, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants, Caterers, Cafeteria to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr, Best Foods and Lady Choice— trusted and used by chefs and F&B operators every day. - We’re searching for an Operator...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time

    **Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...

  • Motorcycle Rider

    5 days ago


    Ho Chi Minh City, Vietnam In1go Technologies Full time

    Conduct background research on survey topics - Test surveys to make sure that people will understand the questions being asked - Coordinate the work of survey interviewers and data collectors - Account for and solve problems caused by nonresponse or other sampling issues - Summarize survey data, using tables, graphs, and fact sheets - Evaluate surveys, the...


  • Ho Chi Minh City, Vietnam ILA Full time

    **Responsibilities**: - Support clients on their customer experience and digital transformation journeys. - Lead delivery of engagements and take responsibility for project teams. - Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills. - Build and maintain relationships between ILA and...

  • Lead

    5 days ago


    Ho Chi Minh City, Vietnam lalamove Full time

    **About Us** - Founded in 2013 in Hong Kong, Lalamove is one of the world’s fastest-growing tech companies with over 8 million users, 1,500,000 delivery drivers and a 1400+ strong team of diverse and empowered employees. - Since our humble beginnings in 2013, our 24/7 on-demand delivery app has expanded to more than 30 markets around the world, with robust...

  • Frontend Lead

    1 week ago


    Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    Our client is looking for a Frontend Lead who performs leadership functions including, but not limited to: - Defining the objectives of the Frontend team. - Participate to development as a hands on Senior Frontend Engineer - Design and architect frontend platforms and solutions. - Mentor and support team members. - Ensure that the team is wellorganized,...

  • Software Test Lead

    1 week ago


    Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Hub Supervisor

    3 days ago


    Ho Chi Minh City, Vietnam SPX Express Full time

    **Job description** - Oversee and manage the preparation and transportation of orders (e-commerce) functions. Ensure customer service standards, highest cost efficiency, sustainable operation performance, KPIs, and people capabilities. - Provide effective planning, allocation of parcels, clustering, and rostering of riders during absenteeism, campaign days,...


  • Ho Chi Minh City, Vietnam Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Technology Lead

    2 weeks ago


    Ho Chi Minh City, Vietnam AirAsia Full time

    **Job Description**: Why AirAsia? Are you ready to take off and be part of the Allstar employee? **Responsibilities**: - Technical design by combining existing or creating new components - Evangelize modern software development practices across multiple roles in the engineering team. - Mentor, track and guide the professional and technical development of...