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Moderation Quality Analyst

1 month ago

Hà Nội, Vietnam Công Ty TNHH SGS Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
About the job Moderation QA

Responsibility
- Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
- Analyze data and generate reports on non-conformance issues; submit them to the governments reporting system using standardized templates.
- Maintain accurate records of reported content for tracking and compliance purposes.
- Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Salary and Benefits
- Attractive salary and benefits and annual performance review;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Fantastic internal events;
- Paid leave (12 days/year).

2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities.

Working Hour: 9AM - 6PM, Monday - Friday. (Able to work on holidays is preferable)

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good English communication skills since this is a client-facing role.
- French proficiency will be a plus, but not a requirement.
- Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
- Having content-moderation-related skills is a must;
- Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
- Be detail-oriented with strong analytical skills;
- Proficient skills with MS Office and Google Drive;
- Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Hóa Học/Hóa Chất,Hoá Sinh,IT Phần Mềm,QA/Test,Quản Lý Chất Lượng (QA/QC),Sản Xuất/Lắp Ráp/Chế Biến

Trung cấp - Nghề
Không yêu cầu