Ts Implementation Engineer L3

7 days ago

Ho Chi Minh City, Vietnam NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to Dimension Data clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.

**Working at NTT**

**Ensure client satisfaction**

TS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

**Compile and Maintain project administration**

The individual demonstrates project management and administration ability. They write reports and proposals and project documentation. TS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.

**Act as a mentor**

The TS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. They lead by example and monitor the quality of engineer's and technician's work when required. Mentorship of engineers and technicians is expected on this role.

**Execute installations**

TS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments. Project certification and the understanding and adoption of Dimension Data's Primer methodology, is encouraged.

**Provide telephonic, remote and on-site support to clients**

The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development. The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

**Act on specialist knowledge**

The TS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.

**Behavioural skills**

As corporate citizens they are good team players and exhibit the required level of management skills required from junior level managers. He or she practices two-way communication and listens to understands other’s point of view.

The individual displays a good understanding of business principles. At this level, individuals are included in higher complexity design work, with input to the design expected.

These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.

**What will make you a good fit for the role?**

**Ensure client satisfaction**

TS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism. They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

**Compile and Maintain project administration**

The individual demonstrates project management and administration ability. They write reports and proposals and project documentation. TS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.

**Act as a mentor**

The TS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians. They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. They lead by example and monitor the quality of engineer's and technician's work when required. Mentorship of engineers and technicians is expected on this role.

**Exec

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