Transportation Manager

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam L'Oreal Full time

**K**EY RESPONSIBILITIES**:
**Daily Operations Management**:

- ** Performance Monitoring & Improvement**: Track and analyze key performance indicators (KPIs) like On-Time In-Full (OTIF), backlog, and order aging. Identify areas for improvement and implement solutions to enhance efficiency and optimize delivery performance.
- ** Order Management**: Oversee Cash on Delivery (COD) remittance, Proof of Delivery (POD) confirmation, and manage ad-hoc delivery requests and special handling requirements.
- ** Vendor Management**: Develop and maintain strong relationships with transportation vendors. Train vendors on standard operating procedures, KPIs, and ensure alignment with company standards. Proactively troubleshoot issues and address performance gaps.
- ** Customer Satisfaction**: Function as a customer advocate by actively managing and resolving customer complaints and pain points related to transportation. Analyze data to identify trends and implement solutions to enhance the overall customer experience.
- ** Reporting & Analysis**: Prepare and present accurate and insightful reports on transportation performance, including analysis of trends, cost drivers, and improvement initiatives.

**Cost Management**:

- ** Budget Control**: Manage and control transportation costs, ensuring adherence to budget and identifying opportunities for savings. Plan and revise the transportation budget quarterly.
- ** Claims Management**: Handle claims for lost or damaged orders, liaising with vendors and internal stakeholders to ensure timely resolution and minimize financial impact.
- ** Invoice Reconciliation**: Reconcile transportation invoices monthly to ensure accuracy and process payments efficiently.

**Multi-Channel Logistics Management**:

- Oversee and optimize transportation operations across diverse sales channels, including:

- ** Offline B2B**: Distributors, large retailers, supermarkets, shopping malls, and beauty salons.
- ** E-commerce**: Direct-to-consumer from platforms like Lazada, Shopee and Tiktok.

**Projects & Innovation**:

- ** Systems & Technology**: Participate in User Acceptance Testing (UAT) for new logistics systems and features. Report and escalate system errors to IT teams and contribute to continuous improvement initiatives.
- ** Process Optimization**: Identify and implement process improvements to enhance operational efficiency, reduce costs, and minimize environmental impact (CO2 reduction). Research and benchmark best practices within the local market.
- ** Vendor Selection**: Lead the bidding process to acquire new transportation vendors, evaluating proposals, and negotiating contracts to secure competitive rates and service levels.
- ** Prepare for omnichannel Logistics**: Contribute to building robust omnichannel fulfillment capabilities to seamlessly integrate online and offline operations.

**Gemba Walk & Operational Presence**:

- Conduct frequent Gemba walks at warehouses and distribution centers to observe operations firsthand, identify areas for improvement, and ensure adherence to standards.
- Undertake occasional visits to customer locations to gain a deeper understanding of delivery experiences and gather feedback for optimization

**REQUIREMENTS**:

- Bachelor’s degree in supply chain management, Logistics, or a related field.
- Minimum of 3 years of experience in a transportation or logistics management role, with a proven track record of success in optimizing operations and driving cost savings.
- Strong analytical skills with the ability to analyze data, identify trends, and draw meaningful insights to solve problems and improve decision-making.
- Advanced proficiency in Extract-Transform-Load data for exploratory analysis and developing performance management dashboards by Microsoft Excel, SQL, and Python are preferred.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders at all levels.
- Experience in the e-commerce or logistics industry, particularly with companies like LEX, Shopee Express, GHN, or Ninjavan, is strongly preferred.
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