Quality Assurance Specialist
5 months ago
**Mô tả công việc**:
(Mức lương: 22 - 24 triệu VNĐ)
- Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
- Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
- Providing report and analysis on quality progress to HOCS
- Ensuring contact reason categories are tagged correctly
- Ensuring recoveries are done
- Analyzing the root cause of the issue and able to design action plan.
- Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
- Providing information to assist in the performance feedback and to increase motivation
- Test products and procedures to establish functionality and effectiveness.
- Manage BPO performance to achieve KPIs of productivity
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- 13th-month salary.
- Insurances followed Vietnamese Labor Law.
- Promotion opportunities, salary increase once/year.
- Periodical bonus: twice/year.
- Bonuses, gifts for Holidays.
- Activities: Birthday party, Town Hall, Employee engagement activities.
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Graduated from College or above.
- Excellent verbal and written communication skills, especially in Chinese (prefer CEFT HSK 5 above).
- Minimum 1 year of experience in Quality Assurance position.
- Experience in E-Commerce, Technology, Moderation is a plus.
- Have experience in training and developing employees according to each work progress
- Listening skills and problem analysis, ability to work in groups/work independently.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC)
Cao Đẳng
1 - 2 năm
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