See more Collapse

[hn] Student Support Officer

4 weeks ago

Hanoi, Vietnam RMIT University Full time

Overview:
RMIT University Commitment
- RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
- Why RMIT University Vietnam?
- Reputation and rankings - RMIT University
- RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:
- Your role
- Student Connect is the central student service area of the University, providing a high volume of administrative and academic enrolment advice and support to all current students.
- The Student Support Officer answers first level general enquiries of current students and provide support them in getting used to using provided services at RMIT Vietnam. This would be through a variety of channels such as face-to-face, phone
- Report to: Student Advisor, Student Connect
- Key Accountabilities- Provide timely and articulate responses, adhering to university policies and procedures, to enquiries from current RMIT students through approved communication channels, both verbal and written.-
- Offer comprehensive guidance and accurate information to students regarding first-level queries, drawing upon trained expertise and available resources.-
- Assist students in navigating university resources, both physical and digital, including the student portal and website, to facilitate their academic journey effectively.-
- Instruct students in the utilization of self-service platforms such as the Student Connect Online Portal and other RMIT student systems (e.g., enrolment, timetable, and learning management systems).-
- Validate customer details and facilitate the delivery of university documents to students or authorized third parties as requested.-
- Support the coordination of student appointments with various support services, ensuring accuracy and efficiency.-
- Proficiently navigate and utilize RMIT's student databases, administrative management systems, service management platforms, and learning management systems to address student needs effectively.-
- Collaborate with Student Advisors to prepare and execute orientation day activities, ensuring a seamless experience for incoming students.-
- Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.-
- Maintain confidentiality in line with RMIT’s Code of Conduct.-
- Undertake additional responsibilities as assigned by Student Advisors, demonstrating adaptability and a willingness to contribute to team objectives.- Key Selection Criteria- Bachelor’s degree in a relevant discipline with preference given to recent graduates from RMIT.-
- Minimum of one year of experience in a customer service capacity, showcasing a commitment to delivering exceptional service across diverse areas, ideally within an educational setting.-
- Demonstrated maturity in professional conduct and communication, with an ability to engage effectively with stakeholders.-
- Proficiency in Vietnamese alongside a high level of proficiency in professional English, enabling seamless communication with a diverse student population and stakeholders.-
- Strong organizational and time management abilities, exemplified by the capacity to prioritize tasks effectively and manage competing demands efficiently.-
- Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritize workload to meet deadlines and service expectations-
- Ability to display appropriate behaviours in line with the position, as per the RMIT Values.- Other Information- The first contract: 06 months-
- Highly competitive gross salary & allowances-
- Annual leave: 1 day per working month-
- Private Insurance-
- Free use of onsite sports and fitness facilities-
- Library on campus and online - access to RMIT Australia online library- English Proficiency
- English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.5 (or equivalent Linguaskill 170).
- To Apply
- Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below

Applications Close:
16 thg 6 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationall

We have other current jobs related to this field that you can find below

  • Student Support Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam RMIT University Full time

    Overview:RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty...

  • Student Affairs Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYAt VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.We are seeking a Student Affairs Officer, who will support the College's student life programs, including residence...

  • Student Affairs Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYAt VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.The Officer will play a key role in building a strong community of students, staff, and faculty by collaborating with...

  • Student Affairs Officer

    2 months ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) THE OPPORTUNITY At VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents. We are seeking a Student Affairs Officer, who will support the College’s student life programs, including...

  • Student Exchange Officer

    2 months ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) THE OPPORTUNITY The Student Exchange Officer is an integral member of the Academic Engagement and Global Exchange Department of VinUniversity. The post holder will proactively support the work of the Department by promoting and implementing the University’s various student international mobility...

  • Student Exchange Officer

    2 weeks ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Implement the Global Student Exchange Programs: - Provide a high level of customer service to students, applicants, partner institutions and external stakeholders from. first contact onwards. Support includes but is not limited to providing information related to student inbound and outbound...

  • Student Affairs Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYAt VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.We are seeking a Student Affairs Officer, who will support the College's student life programs, including residence...

  • Student Exchange Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYThe Student Exchange Officer is an integral member of the Academic Engagement and Global Exchange Department of VinUniversity. The post holder will proactively support the work of the Department by promoting and implementing the University's various student international mobility programs;...

  • Student Exchange Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Implement the Global Student Exchange Programs:Provide a high level of customer service to students, applicants, partner institutions and external stakeholders from. first contact onwards. Support includes but is not limited to providing information related to student inbound and outbound exchange...

  • Officer, Student Recruitment Representative

    1 day ago

    Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor, and is also...

  • Student Admissions Officer

    6 days ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) THE OPPORTUNITY VinUniversity is looking for an entrepreneurial-minded Student Admissions Officer who is passionate about higher education and building a better future for individuals, communities, and our country. The Student Admissions Officer will undertake administrative processes to handle...

  • Student Admissions Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYVinUniversity is looking for an entrepreneurial-minded Student Admissions Officer who is passionate about higher education and building a better future for individuals, communities, and our country.The Student Admissions Officer will undertake administrative processes to handle the admission...

  • Student Affairs Officer

    3 weeks ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Manage the development and activities of Student Council, Student Clubs and other student organizations at VinUni - Coordinate Work - Study program at VinUni to boost the employability of our students - Creates both official and unofficial channels for students to raise their voice and share their...

  • Senior Student Recruitment Officer

    2 weeks ago

    Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    **POSITION PURPOSE** This position is expected to provide high quality and effective performance in recruiting new students to study English, Pathways, and Undergraduate and Postgraduate programmes for university annually. The representative takes charge of the entire student recruitment process, from initial admission planning to programme enrolment of...

  • International Recruitment Support Officer

    3 weeks ago

    Hanoi, Vietnam RMIT University Full time

    Overview: About RMIT VIETNAM - RMIT Vietnam , an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting...

  • Student Admissions Officer

    2 months ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) THE OPPORTUNITY VinUniversity is looking for an entrepreneurial-minded Student Admissions Officer who is passionate about higher education and building a better future for individuals, communities, and our country. The Student Admissions Officer will undertake administrative processes to handle the...

  • International Recruitment Support Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam RMIT University Full time

    Overview:About RMIT VIETNAM RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting...

  • Student Admissions Officer

    3 weeks ago

    Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Provide excellent consulting and customer service to 500 - 1000 qualified leads. - Responsible for managing and maintaining the school’s central admissions systems, policies and procedures. - Undertake administrative processes to handle the admission of students. - Attend to admissions...

  • Student Admissions Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Giáo dục và Đào tạo VinAcademy Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)THE OPPORTUNITYVinUniversity is looking for an entrepreneurial-minded Student Admissions Officer who is passionate about higher education and building a better future for individuals, communities, and our country.The Student Admissions Officer will undertake administrative processes to handle the admission...

  • Officer, Student Recruitment Operations

    2 weeks ago

    Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world ecognized QS accreditor and is also...