Collection Operation Deputy Manager

4 weeks ago

Ho Chi Minh City, Vietnam Mirae Asset Full time

**Thông tin việc làm**:
**Nơi Làm Việc**:

- Hồ Chí Minh (Quận 4)

**Cấp Bậc**:

- Trưởng Phòng

**Hình Thức**:

- Nhân viên chính thức

**Bằng Cấp**:

- Đại học

**Kinh Nghiệm**:

- 5 - 7 Năm

**Mức Lương**:

- Cạnh Tranh

**Ngành nghề**:

- Bộ phận pháp lý, Hành chính / Thư ký, Nhân sự, Quản lý chất lượng (QA/QC), Quản lý điều hành, Quản trị Nguồn nhân lực, Tài chính / Đầu tư

**Hạn Chót Nhận Hồ Sơ**:

- 30/04/2023

**Phúc Lợi**:

- Máy tính xách tay
- Bảo hiểm
- Du Lịch
- Phụ cấp
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Chế độ nghỉ phép

**Mô Tả Công Việc**:
**Job description**
- Assure that the Collection Operation Unit's activities run in line with the company's policies.
- Complete and deliver on all operation support responsibilities for other units and teams in the Collection Department.
- Develop, monitor, and improve policies, and procedures, as well as performance and system.

**_In detail_**

**1. Collection activities**
- Actively monitor Performance of phone collection team, have a plan to work with Supervisors and Team Leaders to accomplish targets.
- Ensure all customer complaints are controlled, handled ly, rectified and have a comprehensive view from which to take timely actions in controlling the behavior of compliance staff.
- Create the most effective debt collection ideas based on different customer segments, debt groups, and so on.

**2. Policies/procedures**
- Ensure collection operations are carried out in accordance with approved regulations, policies, and procedures.
- Create, refine, and maintain the effectiveness of debt collection regulations, policies, and procedures.

**3. System**
- Participating in the development of new systems and projects that necessitate Collection collaboration.
- Collaborate with other departments to develop a good call system.

**4. Recruitment/training**
- Manage and follow up on recruitment, training, and motivation to help Collection Department achieve maximum efficiency.
- Provide team leaders/supervisor with orientation and training as needed.
- Assist in the development of plans to develop talented staff with related departments.

**5. 3P Agency management**
- Establish the cooperation with 3P Agency in the market
- Work and evaluate the efficient performance as well support to solve the issues related operation from 3P agency raising up

**6. Collection Support**
- The main point of contact for the Departments' inquiries on debt collection and support
- Ensure that the administration of the department's operations complies with approved regulations, policies and procedures

**Yêu Cầu Công Việc**:

- A Bachelor's degree or higher in Banking, Business or other related
- At least 5 years of experience managing tasks related to Debt collection in financial company/bank including at least two years in management experience.
- Clearly understand the functions, tasks, and roles of Debt Collection in the Finance Company and develop the overall necessary and accurate consumer credit debt collection criteria.
- Having skills in leadership, teamwork and management (recruiting, training, mentoring, evaluating, motivating )
- English proficiency required for the position
- Knowledge of Microsoft Office (Work, Excel, Power point)

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