Specialist - Technical Service, Oem Automotive

4 months ago


Hà Nội, Vietnam BASF Vietnam Co. Ltd. Full time

**OBJECTIVES OF THE POSITION**
- To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.

**MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES**

**Technical support for business development**
- Conduct project study, evaluate, test and implement developed products;
- Provide technical training, seminars and trouble-shooting;
- Support ASEAN technical team on product and business development.
- and post-sales services;
- Identify future customer needs to meet their satisfaction with products and services;

**Support to define customer needs**
- Share information related to customer expectations and product performance with the team members;
- Evaluate product and service marketability in terms of technical and manufacturing needs;
- Establish a communication path amongst customers’ operation personnel and internal research personnel to enhance business development.

**Product launch**
- Develop technical processes and procedures on introduction of products;
- Participate as part of product launching team to ensure smooth introduction of the product;
- Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;
- Support the team in organizing seminars, workshops to launch products.

**R&D support**
- Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;
- Input recommendations to new product development / evaluation to achieve better product performance;
- Exchange information of R&D results among the local team members and ASEAN team.

**JOB REQUIREMENTS**
- Degree in Chemistry or Chemical Engineering.
- At least 3-year technical experience in automotive coatings or other coating industries.
- Good knowledge in coatings’ materials and processing.
- Able to identify chances and carry out plans for product development, formula modification towards quality improvement.
- Able to adapt to different working principles of different customers.
- Able to solve technical issues in failure products or incidents efficiently.
- Good communication skills.
- Able to communicate English in both verbal and written.
- Required Competencies: Develop Self & Others, Demonstrate Customer Focus, Communicate Effectively and Collaborate for Achievement.


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