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Service Sales Specialist

4 weeks ago

Hà Nội, Vietnam ABB Full time

**Service Sales Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Marketing & Sales Manager

**Your role and responsibilities**:
Driving service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues. Reporting to Service Sales Manager and building long term customer relationships and ensure immediate response to specific customer needs and issues. Your responsibilities: - Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB. - Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed. - Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market. Focuses on the entire service portfolio to secure profit for assigned business / product groups. - Generating Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues’ portfolios. - Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. - Understanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base in ServIS (the approved Service database) with the changes made at site. - Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. - Selling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager - Communicating contract details in accordance with ABB offering and strategy. Manages administrative sales processes. - Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB. - Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed. - Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market. Focuses on the entire service portfolio to secure profit for assigned business / product groups. - Generating Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues’ portfolios. - Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. - Understanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base in ServIS (the approved Service database) with the changes made at site. - Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. - Selling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager - Communicating contract details in accordance wit