Expert, Field Debt Collection

3 days ago

Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

15 May 2024**Expert, Field Debt Collection (40001399)**:

- Category: Operations Division- Job Type:
- Facility: Operations**Job Purpose**:

- The job holder responsible for ensure the excellent completion of the debt collection quality plan on the Center's management portfolio, in accordance with the strategy, targets, and budget, and flexibly change to match the overall scale and development strategy of Techcombank from time to time, and at the same time, building, organizing, operating and developing professional and effective debt collection management.
- Propose and implement methods to improve operations, in order to ensure service quality commitments (SLAs), debt collection targets and risk-debt ratio goals are assigned to each period and comply with Techcombank's responsibilities for operational risks and regulations of the Law.

**Key Accountabilities (1)**:

- Main job responsibilities:

- Implement field collection activities for customers in the assigned scope of responsibility: Verify customer information, debt status; Evaluation of goodwill and capacity of customer; Build a debt recovery plan according to the assigned process or plan; Implement the plan, report the progress and results of the Field Collection to the debt collection system; Report the status of debts to line manager to have advice for appropriate debt settlement solutions timely.
- Building and strengthening the quality of Field Collection service: Ensure regulations to meet Field quality and comply with Techcombank's regulations, propose measures to improve and improve call collection quality; Contribute to the draft of processes, regulations and projects as assigned by relevant leader (Manager, Field Debt Collection/ Director, Collection)
- Proposing debt recovery measures for high-risk debts in the assigned portfolio; Provide feedback and comments on any proposed changes in collection management policies, credit policies when requested.
- Consulting on process, product and operation development.
- Actively warn about the risk of debt arising; Timely detection of risk factors; Propose and advise relevant leader (Manager, Field Debt Collection/ Director, Collection) to control the debt ratio.
- Forecasting the size of bad debts arising to develop early prevention plans based on standard data from Risk. Warn the risk of debt arising by location / customer segment / product.
- Perform other duties as assigned by leader

**Key Accountabilities (2)**:

- Risk management and compliance:

- Identify risks and proactively report to management.
- Implement and enforce risk prevention/reduction measures
- Perform work in accordance with policies, regulations, procedures, internal guidelines...
- Closely coordinate with the CA, CFM department in detecting violations and warning of risk factors to credit quality.

**Key Accountabilities (3)**:

- Personnel management:

- Ensure full participation and completion of training courses, development and implementation of the annual CDP
- Continuously improve professional skills.

Organizational cultural work:

- Ensure to actively participate in organizational cultural activities of the department and the Bank.

**Key Relationships - Direct Manager**:
Manager, Field Debt Collection/ Director, Collection

**Key Relationships - Direct Reports**:
NA

**Key Relationships - Internal Stakeholders**:
Branches/RBG Regions, Operational Risk Management and Compliance - CSA AMC, Ky An, LA+, Risk Management Division, CA Division, HR Division, WB Division, Internal Security, Finance Division, sub - functions in Collection

**Key Relationships - External Stakeholders**:
Customers are individuals, agencies and organizations involved.

**Success Profile - Qualification and Experiences**:

- Domain Expertise
- At least 07 years of experience related to credit activities, debt collection of the Bank
- Understanding of commercial banking credit system
- Professional knowledge (law, economics, banking, etc.)
- Knowledge of laws related to corporate law luật

**Qualifications**:

- University, Master's degree preferred and/or Lawyer Major: Law, Finance or related field lĩnh
- English level: according to the Bank's policy in each period

  • Officer, Field Debt Collection

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    5 Mar 2025 **Officer, Field Debt Collection (40001233)**: - Category: Operations Division - Job Type: - Facility: Debt Collection **Job Purpose**: - Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Techcombank's regulations/processes, ensure...

  • Officer, Field Debt Collection

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    3 Oct 2024**Officer, Field Debt Collection (40001233)**: - Category: Operations Division- Job Type: - Facility: Debt Collection**Job Purpose**: - Ensure effective debt collection on a balanced basis with the quality of services provided to customers through field collection operations, comply with the Techcombank's regulations/processes, ensure progress...

  • Collection Operations Supervisor

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Mirae Asset Full time

    **Nơi làm việc**: - Hồ Chí Minh (Quận 4) **Cấp Bậc**: - Trưởng nhóm / Giám sát **Hình Thức**: - Nhân viên chính thức **Bằng Cấp**: - Đại học **Kinh Nghiệm**: - 3 - 5 Năm **Mức Lương**: - Lương thỏa thuận **Ngành nghề**: - Dịch vụ ngân hàng và Tài chính cá nhân, Tài chính / Đầu...

  • Senior Officer, Debt Management

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    26 Feb 2025 **Senior Officer, Debt Management (40001208)**: - Category: Secured Collection (South) - Job Type: - Facility: Debt Collection **Job Purpose**: Implement and complete 100% of the assigned plan in each period. Perform debt settlement operations in compliance with TCB and TCB AMC's processes, regulations and professional guidelines and ensure...

  • Senior Officer, Debt Management

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    29 Oct 2024**Senior Officer, Debt Management (40001208)**: - Category: Secured Collection (South)- Job Type: - Facility: Debt Collection**Job Purpose**: Implement and complete 100% of the assigned plan in each period. Perform debt settlement operations in compliance with TCB and TCB AMC's processes, regulations and professional guidelines and ensure maximum...

  • Legal Manager

    5 days ago

    Thành phố Hồ Chí Minh, Vietnam Unified Credit Solutions Pte Ltd Full time

    **Title**: Legal Manager (Debt Collector) **Location**: Ho Chi Minh City, Vietnam (Work From Home) **Remuneration**: USD 2,000 - USD 2,500 per month **Hiring Requirement** Briefly, established in 1991, UCS (Unified Credit Solutions) is a leading B2B credit management group specialising in Business Information Services, Debt Collection Services,...

  • Tele-collection Officer

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Tphcm - Ho ] Secured Collection - Chuyên Viên Thu HỒi NỢ Vay ĐẢm BẢo

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 1) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 2 - 4 Years Salary Negotiable Industry Banking, Law / Legal Services **Job Benefit**: - Insurance - Travel opportunities - Uniform - Health checkup - Training & Development - Salary review - Annual Leave - Monitor and...

  • Billing/collections Supervisor

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Collections Analyst

    1 week ago

    Ho Chi Minh City, Vietnam Citi Full time

    **Responsibilities**: - Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to...

  • Senior Expert, Customer Relationship Management

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    21 Nov 2024**Senior Expert, Customer Relationship Management - USME (40000901)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Business Banking**Job Purpose**: - The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer...

  • Collection Director

    1 week ago

    Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    Develop and execute collection strategies aligned with business goals and regulatory requirements. - Provide visionary leadership to the collection team, setting clear goals and priorities. - Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines. - Oversee the development and implementation of efficient...

  • Collections Specialist

    1 week ago

    Ho Chi Minh City, Vietnam Citi Full time

    The Collections Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Guest Experience Expert

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25037847 **Job Category**Rooms & Guest Services Operations **Location**Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Credit & Collection Officer

    2 days ago

    Thành phố Hồ Chí Minh, Vietnam Cosmo Rex Saigon Full time

    **Hạn nộp**: 15/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Vũ trường/ Karaoke Ngành nghề Tài chính, kế toán Vị trí Nhân viên Cập...

  • Officer, Asset Repossession

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    24 Feb 2025 **Officer, Asset Repossession (40001215)**: - Category: Secured Collection (South) - Job Type: - Facility: Debt Collection **Job Purpose**: Implement security management activities of Techcombank AMC to ensure completion of the assigned plan in each period. **Key Accountabilities (1)**: - 1. Directly plan and implement collateral asset...

  • Field Collections Quality Control Specialist

    5 days ago

    Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Bảo hiểm - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương **Mô Tả Công Việc**: - Kiểm tra chéo hoạt động của nhóm thu hồi nợ tại nhà thông qua : cuộc gọi & các tiêu chí cuộc gọi, thực địa theo tiêu chí thực địa, hệ thống GPS được chỉ định bởi...

  • Assistant Relationship Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    21 Oct 2024**Assistant Relationship Manager (40000961)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: The person holding the position is responsible for supporting Senior officer/Expert/Senior Expert in Customer Relationship Management by each target segment in providing products and services according to...

  • Collections Management Policy Specialist

    2 weeks ago

    Ho Chi Minh City, Vietnam Fe Credit Full time

    **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch - Phụ cấp - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Chế độ nghỉ phép **Mô Tả Công Việc**: - Cooperate with relevant departments to issuing policies, regulations, processes on debt management and maintaining them according to SBV regulations and collection...

  • [ho - District 01] Collection Planning & Strategy

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Mirae Asset Full time

    **Nơi làm việc**: - Hồ Chí Minh (Quận 1) **Cấp Bậc**: - Nhân viên **Hình Thức**: - Nhân viên chính thức **Bằng Cấp**: - Đại học **Kinh Nghiệm**: - 3 Năm **Mức Lương**: - Lương thỏa thuận **Ngành nghề**: - Ngân hàng, Ngân hàng giao dịch, Nguồn Vốn và Thị trường Tài chính **Hạn...