Club Sofitel Lounge Supervisor

17 hours ago

Ho Chi Minh City, Vietnam Sofitel Saigon Plaza Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- The Club Sofitel Supervisor will be dynamic and efficient to ensure the Club Sofitel Team provide all guests with a professional, warm and positive attitude.
- Maintain the high level of guest services at the Lounge, observe the Club Sofitel Attendants and give help if need. Club Sofitel Manager is the main person to deal with guest’s complaints and create the relationships with regular or VIP guests.\
- To supervise and reminding the Club Sofitel Attendants to keep at any time a perfect grooming (uniform, tag, make up -for lady-, tidy hair ).
- Ensure that all Check-in and Check-out of Club Sofitel Team is made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
- The Club Sofitel Supervisor will ensure the team provide F&B service in the Lounge, breakfast, evening cocktail, afternoon tea. Food and drinks are available all day at the Club, Club Sofitel Supervisor must take care of every guest who request for a drink or something to eat at any time. This to require the Club Sofitel Supervisor to have the knowledge about Food and Beverage, also fulfil of guest service skills.
- Assist the Club Sofitel Manager forecast to be sent out to Kitchen and Front Office Manager as daily report for the consumption at Sofitel Lounge.
- The Club Sofitel Supervisor has to ensure that Club Sofitel Attendants a selling role to play, she/he has to ensure that all the payment received are accurate with the rate given and she/he has to increase the hotel revenue tying the upsell the guest who are checking in a tactful manner and in line with the upselling procedures.
- Each end shift, the Club Sofitel Supervisor has to ensure that Club Sofitel Attendants will fully clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that of cashier report is correct and with all the backup attached
- Ensure wherever possible that Club Sofitel Attendants are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat guests and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
- One of the main duties is to socialize with guests by using every opportunity.
- To collect the maximum of information about the guest as part of the guest history procedures.
- To be present in the lounge to play this "Public Relations" Role. All guest comments will be reported to the Club Sofitel Manager
- In any circumstances, the Club Sofitel Supervisor will be smiley, willing to help the guest, will ensure a warm greeting for any guest entering in the lounge and will keep permanently a positive attitude.
- Ensure Hotel, Guest and Ambassador information or transactions are kept confidential during or after employment with the company.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary - Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
- Annual leave: 14 days per year (+ 10 public holidays mentioned above)
- Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
- 24/24 Personal Accident Insurance
- Parking fee
- 2 duty meals at Staff Canteen
- Uniform covered by the Hotel
- Carte Bienvenue

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Experience in a similar position in an upscale luxury 5 star hotel environment
- Excellent verbal and written in English.
- Team-player with enthusiasm to share knowledge with the colleagues.
- Customer service oriented.
- Self-motivated and results oriented.
- Excellent presentation skills and time management skills.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ

Trung cấp - Nghề
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