Assistant Manager, Agency Services
7 hours ago
**The opportunity**
- Manage and handle requests/complaints from Agency Force
- Develop processes/initiatives to support Agency Force & departments, handle arising issues effectively
- Develop procedures and initiatives to reduce pending issuanceSupport Agency force for corporate sales
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- University Degree
- At least 5 years in Life Insurance
- Expertise in Agency Experience Management,
- Experience design, process reengineering,
- Strong communication skills in English and Vietnamese
- Strong interpersonal and negotiation skills
- Innovative mindset & problem solving
- Ability to view interactions from the Agency’ perspective.
- Ability to translate insights from data and research into Agency experience improvement
- Ability to collaborate with all levels in an Organization
- Word, excel, power pointPrefer having experience with AWS, CAS
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Working Arrangement**
In Office
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