Operations Lead

4 days ago

Ho Chi Minh City, Vietnam Chợ Tốt Full time

**About the Position**

Operations are the heartbeat of our service - ensuring our operations team is levels ahead of the general market in terms of their quality control and speed of work - as businesses depend on the operations team to drive their productivity 24/7/365. As the Operations Lead, you will report to the General Manager for Vietnam market to create and implement operational strategies, refine processes, and drive innovation that can lay the blueprint for our potential new market openings.

We’re looking for someone who is process-driven, detail-oriented, and organized, but also excited to roll up their sleeves and get their hands dirty. You will manage a team that manages warehouse, inbound and outbound logistics, so aside from being a proven individual contributor you will need to have strong leadership and coaching skills.

**Key Responsibilities**

Overseeing the Vietnam operations of the company to ensure everything is running effectively and efficiently, including
- ** Request management**:management the request coordination effectively to serve customers as value propositions of service promised.
- ** Inbound**: Reverse Logistics collecting devices. Encompasses maintaining our own fleet and partnership with 3PLs.
- ** Warehouse Processing**:Used-Phone processing warehouse receiving, inspecting and storing devices in a fast-moving environment.
- ** Packaging**: ensure the packaging of the goods is suitable for each product type, product quantity and delivery condition
- ** Outbound**:Ensuring Outbound SOP is strictly followed and the satisfied lead-time for Consumer customers across Vietnam receive their orders effectively and efficiently by working with 3PLs.
- Balancing attention to detail with swift execution - following through our standard SOP while maintaining quality is key.
- Work closely with the accountant team to implement operation processes such as reconciliation, import and export at the warehouse.
- Problem Solving - we operate a technology platform so all kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them as fast as they happen.
- Process optimization - we not only need to create and constantly optimize our own processes for this market, but for the many more markets that are to follow in the near future.
- Ability to learn new skills and grow with the role. As Laku6 continues to expand, this role will be in charge of directing and overseeing additional operational processes and projects as required.

**Qualifications**:

- Minimum of 4 years of experience in Operations
- Excellent knowledge and proficiency in logistics and process-design
- Have experience in Electronic industry is a plus
- Posses leadership experience in a fast-paced work environment
- Black belt in data analytics and management
- Process-driven to the very detail
- Ability to present factual findings in comprehensive reports
- Experience solving complex problems, exercising good judgment in ambiguous circumstances, and effectively communicating across team
- Fluently English (speaking and writing)

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