Client Solutions Manager

8 hours ago

Thành phố Hồ Chí Minh, Vietnam TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About us
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships and Marketing Science. GBS is an entrepreneurial, and ambitious client group.

**Responsibilities**:
Client Management being a Consultant to clients and internal stakeholders
- Provide consultation, strategy, and media plans for advertisers based on their business objectives
- Support and work with the sales team on pre-sale research and pitch
- Provide pre-campaign workshops to help advertisers and their agencies to design brand campaigns for success
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings

Campaign Management & Revenue Impact
- Coordinate and collaborate with ad ops, product, R&D, measurement teams, etc. internally to ensure a smooth and successful campaign execution
- Conduct post-campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers
- Analyze past campaign performance to discover common trends and patterns to build best practice
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

Product Adoption & Scale
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

Product Adoption & Scale
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships

**Qualifications**:
Minimum Qualifications
- Min 2-3 years of experience in strategizing, planning, managing and executing branding campaigns in-house, in agencies or with the media side
- Experience with CPAS/Shopping Ads/E-commerce marketing
- Understand brand advertisers, major brand campaign channels and products
- Storyteller with exceptional verbal and written communication skills in English
- Excellent listening skills and super proactive about collaboration
- Adaptability and strong problem-solving skills using the proper escalation process

Preferred Qualifications
- Highly organized self-starter, motivated to learn and proactive in taking up complex projects that help drive product understanding and client growth strategy
- Ability to analyze data and identify insight with impeccable attention to detail
- Working experiences in FMCG/Beauty/F&B, and experiences with brand measurement solutions/studies is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Client Services Specialist I

    1 month ago

    Thành phố Hồ Chí Minh, Vietnam UL Solutions Full time

    Organize and coordinate assigned client account work in a timely and profitable manner. - Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization. - Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that...

  • Client Manager

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • Analyst, Client Solutions

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam The Straits Network Full time

    **Lynk is the best place to seek, build and share credible human expertise**. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include**Fortune 500 companies, leading investment houses,...

  • Manual Test Lead, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Client Relationship Management

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH FANCI CLUB Full time

    Client Relationship Management: - Develop and maintain strong, long-lasting relationships with new and existing clients. - Serve as the main point of contact for clients, ensuring their needs are understood and met. - Proactively engage with clients to identify business challenges and opportunities for growth. - Collaborate with internal teams (Marketing,...

  • Marketing Executive, Kms Solutions

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Principal IT Business Analyst, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Senior Test Engineer, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • PHP Software Engineer, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Solution Architect

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam HR Vietnam’s ESS Client Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Design and architect complex solutions delivering an end to end technical outcome that can meet business needs and align with industry best practices - Collaborate with technical teams to ensure successful implementation of solutions and ensure the documentation of architectural decisions are...

  • Senior Automation Test Engineer, Kms Solutions

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Sales Manager

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Cotalent Full time

    **ABOUT THE COMPANY** Our client is a leader in digital transformation, offering innovative technology solutions including business process automation, software development, and FinTech services. With a 15-year presence in Vietnam and a team of nearly 100 professionals, our client is driven by core values of innovation, integrity, and customer-centricity....

  • Senior PHP Software Engineer, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Senior Digital Marketing Specialist, Kms Solutions

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Lead Inside Sales Client Manager

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Client Development Manager

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Tyroo Full time

    **Why Tyroo|CJ?** Tyroo CJ Affiliate is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our...

  • Fresher Test Engineer, Kms Solutions

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Data Solution Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam PMAX Full time

    **Data Solution Manager**: - Data - Ho Chi Minh - Manager - Mon - Fri, 9am - 6pm **Objectives**: We are looking for a razor-sharp data solution manager to build data solutions/use cases for marketing activities to enhance and maximize business impact. Your focus will be on empowering teams with data solutions enabling them to enhance PMAX marketing...

  • Engineering Manager, Kms Solutions

    6 months ago

    Ho Chi Minh City, Vietnam KMS Solutions Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...

  • Client Solutions Manager

    6 months ago

    Ho Chi Minh City, Vietnam TikTok Full time

    Responsibilities Company Introduction TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to...