Sale Assistant

4 weeks ago

Ho Chi Minh City, Vietnam RMIT University Full time

Overview:

- RMIT Vietnam
- RMIT Vietnam
- , an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.- The role- Sales Assistant will be the person who assists Student Recruitment team to follow up with prospective students and parents during the time they are looking for programs’ information. Accordingly, the role will support to call and early engage with inquiries and leads from different engagement channels. In addition, Sales Assistant will also involve data entry of all customers related enquiries that arrive via telephone, walk-in and/or events.- Key Accountabilities- Customer service- Provide high level of service to prospective students and parents to always ensure quality customer service.
- Assist in the monitoring of customer services including volume of incoming calls, web chats, and direct customer to Program Advisor for their needs as well as supporting the Student Recruitment team by answering FAQs for new students, prospects, parents.
- Engage and nurture leads- Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner via telephone (or through face-to-face interactions when required).
- Rate and convert leads to potential pipeline so that Program Advisors have quality pool to close sales and transfer to enrolments.
- Participate in Student Recruitment events (which may include high school engagement events when required) in HCM/HN and provinces that showcase the University and its programs.
- Sales Admin- With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.
- Support Program Advisors to complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.
- Support Program Advisors to prepare sales kit for events and daily consultation.
- Key selection criteria-
- A relevant Bachelor’s degree
- At least 1 year of experience in a similar position.
- Confident and interested in consulting with customer via telephone
- Demonstrated ability to service clients and provide client-focused solutions.
- Demonstrated organizational and administrative skills.- Benefits-
- Competitive gross salary depending on proven track record in meeting all the key selection criteria.
- 13th month bonus + private medical insurance (for you and your dependents) + annual health check.
- 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
- Free use of onsite gym
- Library on campus and online - access to RMIT Australia online library-
- English proficiency requirements- If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5. RMIT Vietnam will require you to complete a Linguaskills test to assess your level of English before an offer of employment can be made.- HOW TO APPLY- Please submit your CV, covering letter, and qualifications by clicking on the ‘Apply’ link below.Applications Close:
10 thg 9 2023 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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