Banquet Manager

2 weeks ago


Ho Chi Minh City, Vietnam Sofitel Saigon Plaza Full time

**Job Description**:

- Take charge of Banquet event operation
- Ensure that all pertinent information is well received by team members.
- Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log.
- Communicate regularly to all team members regarding guest feed-backs, satisfaction and dissatisfaction received.
- Ensure that team members with direct guest contact possess good product knowledge.
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations.
- Check and ensure that all operating supplies are well stocked and sufficient to run operation.
- Plan the manning allocation/work assignment per Banquet event.
- Implement appropriate and effective measures to keep costs and expenses within budget.
- Supervise the maintenance of service standards during banquet service operations.
- Engage and obtain guests’ feedback during operations to ensure satisfaction.
- Handle guests’ complaints and comments tactfully and efficiently.
- Interview, select and recruit Banquet ambassadors.
- Ensure that new hire induction and required training are completed within three months of employment.
- Provide training to team members and casual labor on all aspects of banquet operations according to the requirements in the department’ standards.
- Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required.
- Maintain department communication logbook and update notice board.

Work Experience
- At least 2 - 3 year experience with high-end wedding/event experience in other 5 star hotels
- Excellent knowledge of hospitality industry, especially Ho Chi Minh City
- Understanding hospitality market including customer segmentation, distribution system
- Excellence in presentation, prospecting, negotiation and interpersonal skill
- Communication skills : Excel, Word, Outlook and PowerPoint
- Fluent in Vietnamese & English (both spoken and written)

**Benefits**:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.


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