Search Operation Specialist

2 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities

**About Us**:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why join us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Trust & Safety Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Team Introduction
Our Search Operation - Evaluation & Investigation team covers the evaluation service for 15 countries and 14 languages, committed to providing data guarantee for search engine strategy and daily indicator monitoring through timely and accurate evaluation of search engine results, and providing services for improving the user search experience. We also support multilingual longtail query, content value, authority, timeliness, and user feedback to organize research and evaluation work. We provide a basis for improving the user search experience through professional research reports and multi-dimensional experience optimization directions exploring.

What will I be doing?
1. DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
2. Judging user search needs through query and tools, and sorting out the classification of requirements.
3. Comb the types of search bad cases and rate the quality of the results.
4. Give ideal search results and feedback suggestions for policy improvement.

**Qualifications**:
What should I bring with me?
1. Bachelor and above degree. Excellent skills in Vietnamese and English.
2.Understand about search engines, familiar with Google, YouTube, Instagram, Facebook.
3. An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
4. Strong ability to learn and understand.
5. Familiar with common office software, machine learning project experience is preferred.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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