Sr Servicenow Admin

2 months ago


Thành phố Hồ Chí Minh, Vietnam Renesas Design Vietnam Full time

Renesas Design Vietnam

***
- 31 Tan Thuan, District 7, Ho Chi Minh- Hybrid- Posted 7 hours ago- Skills:

- JavaScript

HTML5

**Top 3 reasons to join us**:

- Cutting-edge technology in semiconductor design
- Competitive compensation and benefit package
- Young, dynamic, team-oriented working environment

**Job description**:
**About the Role**
- We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.

**Responsibilities**
- Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
- Manage the ServiceNow platform, including user accounts, security settings, and access controls.
- Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
- Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
- Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform.
- Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
- Provide ongoing support and training to users on ServiceNow functionalities.
- Document ServiceNow processes and procedures for future reference.
- Perform regular system health checks and audits to ensure platform stability and performance.
- Assist with the development and implementation of ServiceNow upgrade plans

**Your skills and experience**:
**Qualifications**
- Proven experience as a ServiceNow CSA (minimum 2 years).
- Knowledge of a least two of ITSM, ITOM, SAM Pro, HRSD or WPM modules.
- Strong understanding of IT Service Management principles and best practices.
- Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM).
- Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic.
- Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services.
- Excellent analytical and problem-solving skills.
- ServiceNow Performance Analytics and reporting.
- ServiceNow upgrades.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.

**Why you'll love working here**:

- Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are:

- Competitive salary/bonus based on working performance.
- Excellent training program.
- Opportunity for promotion.
- Fair assessment.
- 24/24 hour insurance package including social and medical and unemployed insurance
- Dynamic people.
- Team-oriented environment.
- Sport activities and Annual company trip

**Renesas Design Vietnam**:
Who We Are: The World - Leading Embedded Solution Provider
- Company type
- IT Product
- Company industry
- IT Hardware and Computing- Company size
- 1000+ employees
- Country
- Japan- Working days
- Monday - Friday
- Overtime policy
- Extra salary for OT


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