Revenue Analyst

4 weeks ago

Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Revenue Administrative Duties
- Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
- Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
- Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.

Inventory Control
- Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
- Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
- Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
- Monitor the compliance with and participation in Company promotions and eCommerce channels.

Computer Skills
- Use computer systems and software packages to input, access, modify, store, or output information.
- Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Accommodate and document special requests.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.

Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Perform other reasonable job duties as requested.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary and benefits
- Private Health Insurance
- Professional working environment
- Long term career opportunity
- Free duty meals & parking

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**Requirements**:

- At least 1 year of experience in the similar position in hotels/resorts
- Good English and Vietnamese verbally and non-verbally
- Goal-oriented, disciplined, proactive, and creative
- Ability to work under high pressure and fast-changing pace

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Kế Toán Tổng Hợp,Kế Toán/Kiểm Toán,Phân Tích Tài Chính,Tài Chính/Ngân Hàng

Trung cấp - Nghề
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