IT Helpdesk

1 month ago

Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Amaris Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
ABOUT THE JOB:

- Provide technical assistance, guidance to internal staff, work with experts and vendors to provide best solution to business needs.
- Configure, install, monitor, and maintain branch offices: LAN/ WAN network infrastructure, end user computing hardware/ software, IT asset inventory management.
- Consult with and make recommendations to Business Unit on selection of hardware and software products to address business requirements while maintaining published IT standards.
- Adhering to client operational procedures.
- Liaise with IT Infra & Operations team and Business Unit IT personnel on escalations and service delivery.

Major accountabilities:

- IT Operations:Handles installation, repair, and maintenance of equipment and software, responds to user inquiries, provides hands-on support, logs and tracks problems, performs facility-based changes, maintains documentation, trains users, performs preventative maintenance, collaborates with IT personnel, and participates in meetings and continuing education.
- Network Engineering:Designs and implements office network setups, evaluates and selects hardware/software solutions, monitors network performance, performs routine maintenance and upgrades, diagnoses and addresses network faults, creates and updates documentation, and collaborates with other IT professionals.
- Incident Resolution and Management:Diagnoses and provides corrective actions for Major Incident Management (MIM) service restoration activities.
- Business Engagement:Provides design specifications, integration plans, and costing models for business/project requirements, and manages relationships with business units and technical teams.
- Vendor Relationship Management:Manages relationships with technology suppliers and manufacturers, serves as the primary engineering interface to vendors, and reviews and qualifies supplier/manufacturer technology and service roadmaps.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Benefits**:

- 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
- International team with flexible working time + hybrid working
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
ABOUT YOU:

- Bachelor’s degree in computer science, information technology, or a closely related discipline is required.
- 3+ years of experience in the required field.
- Solid knowledge of network protocols, hardware (routers, switches, and firewalls) & monitoring software.
- Excellent communication skills are required for efficient collaboration and user assistance.
- Demonstrates ability to multi-task; Possesses strong analytical skills & problem-solving skills.
- Good English communicates verbally and in writing.
- Certification in Cisco and Microsoft product is preferred.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Helpdesk,IT Phần Cứng,IT Support

Trung cấp - Nghề
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