Ai Product Specialist

5 months ago

Ho Chi Minh City, Vietnam Elfie Full time

ABOUT THE ROLE

As the AI Specialist, you are accountable for continuously optimising and improving the scripts we are using inside ChatGPT (which leverages the data entered by our users inside Elife) to deliver high-quality and personalised coaching we deliver inside Elfie to our users over time.

What we offer:

- A permanent global contract, with fiercely competitive salary
- Hybrid working - three days in the office and two days at home (Bucharest, Sofia, Budapest, or HCMC)
- Annual holiday entitlement plus national holidays off depending on work location (Bucharest, Sofia, Budapest, or HCMC)
- Performance-related bonus paid twice a year; April and October
- Brand new Macbook Air M2 and associated tech on day one
- An inclusive culture where everybody in the business has direct impact

**What you’ll do**:

- Constantly Research and benchmark different human and AI coaching services to help us remain on top of the market.
- Regularly organise meetings with our medical board, patients and our insurance partners to collect needs and ask how to better deliver our coaching service and provide more relevant and personalised content.
- Take full ownership of the prompts and scripts inside ChatGPT (or other future tools) to generate our coaching messages. This includes constantly running tests to improve the output and submitting progress to leadership before rollout.
- Constantly benchmark new avatar and voice technologies to deliver better experiences to our users through our caching messages.
- Close collaboration with the engineering team to integrate the improved coaching into production.
- Secure appropriate translation of the scripts and prompts making sure the quality of our coaching is the same across geographies.
- Close monitoring of the stats and data of patients' behavior after every improvement of our coaching service to measure impact —\> your core KPI is is to increase patient usage of Elfie (enter more data) after watching/reading the coaching videos (more self-monitoring means better health).

**What you’ll need**:

- A minimum of 1 year of experience as an AI programmer/prompts expert.
- Proven track record of planning, organising, and running AI-driven programs.
- Exceptional project management skills, with a demonstrated ability to manage complex programs from initiation to completion.
- Strong stakeholder management abilities, with experience in engaging and advising senior-level sponsors.
- Excellent communication and interpersonal skills, with the ability to build relationships across diverse teams and cultures.
- Native-level proficiency in English, both written and verbal.
- A passion for well-being and a deep understanding of the importance of wellness
- Self-motivated, proactive, and results-oriented mindset, with a keen eye for detail.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Previous experience in the healthcare or wellness industry is a plus.

WHY JOIN US?
- Strong and genuinely patient-focused company mission (see below)
- Excellent financial credibility and refreshingly transparent future vision
- Phenomenal growth plans and an excellent team culture
- Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits

ABOUT ELFIE

Check out the Elfie app:
Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.

Our premium solution, ElfieWorks, is freely available to employees and their dependents via their employers and insurers. It is today the most advanced and complete solution worldwide for health protection and disease management.

For our distribution of ElfieWorks, Elfie is working in a mutually exclusive partnership with one of the largest insurance brokers in the world. Our teams work very closely with each other every day across various timezones.

WHAT NOW?

Pay: 2,000₫ - 5,000₫ per year

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