Operations Specialist

5 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Coordinate with internal teams & external partners to solve tickets daily
- Handling user facing issues (topup, withdrawal, payment orders, etc.)
- Monitor real time system and identify errors
- Identify and alert related stakeholders to take immediate action in case there is any issue that may affect our user experience
- Identify bugs on app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until issue is fixed
- Other ad-hocs tasks assigned by leaders

**Requirements**:

- At least 1 year experience in a tech start-up (e-commerce, fintech)
- Have knowledge / experience in payments & banking, transactions & orders processing
- Good at communication & problem solving
- Proactively take on new responsibilities where most needed
- Able to work shift-time (5 days/week)
- Preferred background in business administration/ Finance/ Banking


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