Quality Assurance Specialist

2 weeks ago

Hanoi, Vietnam Peace Corps Full time

**Vacancy Announcement**

**Quality Assurance Specialist**

The United States Peace Corps is a non-political, non-religious organization that brings Americans to Viet Nam to serve as Peace Corps Volunteers. Volunteers co-teach English language classes with Vietnamese teachers in secondary schools. The Peace Corps is serving in Viet Nam at the invitation of the Government of Viet Nam and working closely with Ministry of Education and Training with a goal to improve the English language skills of teachers and students. Peace Corps Volunteers commit to two years of service. They support and co-lead additional school related activities in accordance with the school leadership. A new cohort of Volunteers arrives each year. The Peace Corps was founded by U.S. President John F. Kennedy in 1961 to promote world peace and friendship.

**Position Title**: Quality Assurance Specialist

**Opening Date**: February 19, 2024

**Submission Date for first review**: March 10, 2024, Open until filled.

**Area of Consideration/Who may apply**: All applicants must be a naturalized citizen or permanent resident of Viet Nam who are legally able to work within the country.

**Market Value/Salary (per annum)**: US$ 20,075 - US$ 30,125 + benefits

**Place of Performance**: Peace Corps Viet Nam, Peace Corps office Ha Noi.

**Security Level required**: Local Security Certificate

**Background information of the position**

The Quality Assurance Specialist (QAS) will champion a culture of quality assurance (QA), continuous quality process improvement, and system simplification at Post. A key goal of quality assurance is to optimize systems and processes and make it easier to accomplish Post priorities while ensuring compliance with Agency policies. In order to advance the quality assurance agenda, the QAS will take the lead on integrating a QA approach into relevant Post activities, serve as Records Liaison/Records Management point of contact, and also train up and support staff in QA related areas. The QAS will play a supportive role to post leadership in the coordination of site management and site history documentation, ensuring that clear guidance and systems are in place to assist Post staff in adhering to high quality and complete site management planning, execution, and documentation. The QAS will be responsible for the oversight of VIDA (Volunteer Information Database Application) at Post, providing trainings to Post staff on topics including site management and the latest VIDA updates. The QAS will also be responsible for tracking deadlines and completion status of all mandatory trainings for all Post staff. Similarly, the QAS will support Post through preparations for Office of Inspector General (OIG) audits and evaluations, along with presenting recurring findings to assist Post in proactively addressing common issues. The QAS will track OIG and Regional Peace Corps Safety and Security Officer (PCSSO) recommendations, and support staff in order to bring timely closure to any outstanding recommendations. The QAS will be a key resource in providing quality assurance and process simplification input to Post and the Agency.

**Qualifications**

**_ Required:_**
- B.S., B.A. or higher degree.
- Five years of professional work experience.
- Experience with records management, audit, compliance, project management or Volunteer management.
- Strong background in data standardization, process facilitation and management (organizational development, tracking tasks and processes and ensuring accurate documentation).
- Professional oral and written English and Vietnamese proficiency required.
- Advanced computer proficiency in MS Office: Windows, Excel, Word.
- Experience working with database management software.
- Demonstrated intercultural competence, diversity, equity, inclusion, and accessibility related skills and experience.
- Versatility; ability to take initiative to resolve problems.
- Detail-oriented and organizational skills.
- Demonstrated ability to work effectively in a multi-cultural team.
- Strong written and oral communication skills.
- Experience effectively coordinating complex processes across multiple business units.
- Experience in planning and delivering training.
- Ability to pass a background check and maintain a security clearance.

**Duties and Responsibilities / Tasks and Deliverables**

**_ Continuous Quality Improvement Process _**

Post champion for adopting a quality assurance and compliance culture.
- Designs and oversees a yearly compliance calendar for reoccurring tasks and deadlines at Post.
- Works with office/department heads to identify reoccurring tasks, trainings, Post policies, or periodic reviews and reports that are mandated by agency policy/procedure and are required to be tracked. Adds key deadlines to the compliance calendar, to assist all departments with compliance.
- Distributes compliance calendar or task reminders periodically to assist managers and staff in proactively meeting compli

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