Customer Service Representative

5 days ago


Ho Chi Minh City, Vietnam Underwriters Laboratories Inc. Full time

:
At UL, we know why we come to work.:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely

What you’ll learn & achieve:
**Responsibilities**:

- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
- Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as required.
- Handling for whole process from Samples Login to Test assignment which included:

- Take the pictures
- Logged in the samples with all the customers meta data
- Assign package to the sample submitted
- Breakdown the samples according to procedure
- Distribute the samples to the labs

What makes you a great fit:
**Job Requirements**:

- Higher Secondary Education (High School Diploma) with min 1 year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.

What you’ll experience working at UL:
**Mission**: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

**People**: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

**Interesting work**: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

**Grow & achieve**: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

**Total Rewards**:UL offers competitive total rewards including 13 months annual salary, incentive bonus, national mandatory housing fund and social insurances, extended paid annual leaves and paid sick leaves, and supplementary medical insurance.

**International atmosphere**: Join our team of experienced professionals from across the world and get the support you need to do your best work

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.



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