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Coo - Logistics

4 months ago

Hanoi, Vietnam PERSOLKELLY Full time

**CHIEF OPERATING OFFICER - COO**
- **Location: North of Vietnam**

**Job description**:
**Strategic**
- Contribute to the future direction, strategy, and operations of the company’s business. This includes providing proactive leadership, leading and coaching teams towards delivering the operational targets.
- Ensure the company’s activities are professionally managed. This includes governance guidelines, risk management, internal control, customer service and business development.
- Review and improve the department’s managerial structure: org chart, headcount budget, procedures, KPI’s etc. to boost productivity and service delivery.
- Develop a working culture for the operations department aligned with the company’s vision, mission & core values.

**Operational**
- Lead and continuously develop the operations function.
- Provide guidance to the operations, technical and HSSE teams and communicate a clear understanding of job responsibilities, objectives, deadlines and performance expectations.
- Monitor day-to-day operations to support the strategic objectives of the company.
- Uphold the highest HSSE standards.
- Assist with contingency planning and crisis management.
- Contribute to incident investigations and support all safety programs.
- Together with peers, develop local market expertise, intelligence and contacts and play an active part in key account management and development.
- Ensure a high level of customer service both internal and external.
- Set objectives and manage performance of the function and all its components. Cascade individual KPI’s down the operations department, ensuring all are working towards the same goals.
- Oversee the development and deployment of key managers and successors within the operations function.
- Own the department’s annual budget, be on top of the variable costs and make cost conscious decision.
- Manage projects supporting the operation’s optimization.
- Responsible for promoting innovation, awareness and adoption of new tools and technology-enabled work practices that will improve productivity and effectiveness.

**Requirements**:

- Completed post-graduate studies in port and/or terminal management, maritime or relevant technical or business field.
- Fluent English and Vietnamese are required.
- +10 years of experience in similar position.
- Solid understanding of modern terminal operations and terminal management systems.
- Proven management skills especially regarding team improvement, performance management, coaching, giving feedback and motivating teams and individuals.
- Strategic thinker, able to prepare and execute new solutions.
- Excellent communication and cross-functional cooperation capabilities. Team player and team leader.
- Can-do attitude, unquestionable integrity, passion for shipping, service delivery mindset.
- Leadership skills include project management, change management and adapting to new conditions.
- Solid understanding of the shipping industry end-to-end and an ability to relate with shipping companies, consignees, associated parties and authorities.
- Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures.

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