Senior Supply Chain Manager
1 week ago
**Careers that change lives
**Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care.
**A Day in the Life
**Key Responsibilities**
- Primarily responsible for Vietnam (VN) overall management of Customer Care and Supply Chain Management (CC&SC) operations and CC&SC-related projects. CC&SC scope includes, but not limited to, importation, warehouse management, inventory management, customer service, order fulfillments, outbound, transport, reverse logistics management, and exportation, etc.
- Set strategy and direction for VN CC&SC team, balancing among requirements of VN markets, company goals, company compliances and requirements of regional CC&SC to meet operations and business objectives.
- Enhance collaboration among VN leadership team, VN CC&SC team and the regional CC&SC team, other functions across the company to increase effectiveness of CC&SC operations and ensure optimized CC&SC solutions are delivered and met with customers and regulatory requirements.
- Build a strong and sustainable VN CC&SC team.
- Lead and manage VN CC&SC team performance, ensuring Key CC&SC Performance Metrics are achieved.
- Supervise VN CC&SC team to ensure CC&SC goals/deliverables supports the company strategy and business objectives.
- Identify, attract, develop and retain talents.
- Monitor and manage VN CC&SC performance toward CC&SC KPIs
- Monitor and manage Logistics Service Provider (LSP) performance towards KPIs and to ensure the agreed service levels to internal and external customers, optimal service costs, and continuous improvement to increase service levels and operational efficiency
- Lead process, system and VN CC&SC organization improvement initiation, planning and implementation to increase process efficiency, cost effectiveness, or increase productivity. Align and adopt regional guidelines/ standards/ best-practices, where applicable and beneficial to VN CC&SC operations.
- Manage operations and commercial projects, ranging from Customer Care and Supply Chain efficiency projects to integration of acquisitions with regional CC&SC team.
- Assure up-to-date documentations of VN CC&SC standard operating procedures (SOPs) in corresponding to the company quality requirements, compliance, and relevant statutory requirements.
- Establish and enhance understanding and implementation of key distribution practices and quality requirements among VN CC&SC team and the LSP teams
- Collaborate with VN leadership teams on issues related to logistics-related departmental performances, recommendations and opportunities for improvement.
- Other duties as assigned
**Must Have**
- Bachelor's degree required
- Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience
**Your Profile**
- Degree in Logistics, Engineering, Business Administration or relevant fields
- 10+ years of experience leading Customer Care and Supply Chain Operations (Scope: importation, warehouse management, inventory management, order fulfillments (customer service), outbound, transport, reverse logistics management, and export.
- Strong English communication
- Solid experience on inventory management
- Experience in medical device, pharma or similarly regulated industry
- Familiarity with quality systems (ISO9001 and/or ISO13485 standards), operational excellence systems (e.g. Six Sigma) and medical device regulatory requirements.
- Hands on experience in SAP
**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
**Physical Job Requirements
**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact y
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