Solutions Consultant

1 day ago

Hà Nội, Vietnam Hawk Full time

**About Us**

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world.

**Your Mission**:
Are you ready to take the lead in shaping the future of solutions consulting in the US? We're on the hunt for a dynamic and driven Solutions Consultant for our APAC-based team at Hawk. If you're passionate about crafting innovative solutions for financial institutions, this is the opportunity you've been waiting for.

As Solutions Consultant, you'll be at the forefront of designing cutting-edge solutions that meet the unique needs of our clients. You'll thrive in fast-paced environments, quickly adapting to changes and uncovering new opportunities. Your knack for clear and precise thinking and compelling communication will be pivotal in securing key deals and driving success for our team.

But that's not all - you'll also play a crucial role in ensuring a seamless transition from contract signing to implementation and ongoing customer success. You will guide the teams through every step of the process, from launch to business as usual.

**Responsibilities**:

- Partner with the Sales team to identify key business needs and objectives of prospective and current banking and financial industry clients.
- Assess associated risk factors of proposed solutions and articulate them to clients and internal stakeholders confidently.
- Prepare and deliver solution design illustrations and bespoke demonstrations to maximize commercial impact.
- Contribute to deal-specific business cases and pricing for expert implementation and operation of solutions.
- Manage the RFP process, including question responses, proposal development, and business case creation within agreed-upon timeframes.
- Lead prospective clients through proof of concept (POC) delivery, coordinating tech and compliance teams with internal Tech and Data teams.
- Drive client implementation projects to successful go-lives, defining requirements, supporting system integration, mapping financial crime risks to Hawk capabilities, and providing necessary training and support.
- Build and maintain relationships with clients and stakeholders, ensuring a feedback loop throughout the customer lifecycle.
- Provide market-based input to the Product team, aiding in short and long-term roadmap planning.

**Your Profile**:

- Bachelor's degree in engineering, computer science, information systems, or related fields.
- 6+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment.
- Prior experience in the banking or financial industry is essential.
- Ability to structure complex integration challenges, build productive relationships and “sell” to both internal and external stakeholders.
- Excellent communication, presentation, organization, and time management skills.
- Ability to prioritize, multitask, and excel in dynamic environments.
- Strong grasp of technological and business concepts.
- Experience with compliance, AML, and Fraud is highly advantageous.
- Multilingual capabilities (Mandarin, Cantonese, etc.) are a strong plus.

**Perks & Benefits**
- Competitive salary
- Personal development budget up to €1,000/year. (e.g., online courses, coaching, German classes, certifications)
- Gym membership subsidy
- 27 paid holidays annually + 1 day per each additional full year of remaining in the company, up to a maximum number of 30 days of holidays per year
- 4 weeks “working from anywhere” per year in selected countries
- MVG monthly commuting ticket subsidy (public transportation)
- Flexible working hours and home office possibilities
- Healthy drinks, snacks, and a weekly fruit basket in the office

**Why Us**
- The “World’s Top 100 AI Fintechs” and “Top EU Startups to Watch.”
- You will be at the center of a fast-growing, high-tech startup using the latest in Cloud, AI, and ML.
- You will be part of an incredibly diverse and international team of 20+ nationalities across offices in Europe, the USA, and beyond.
- You will have a high degree of collaboration, ownership, and autonomy. Your work matters
- Your work will drive innovation and positively impact our society globally. We fight financial crime and aim to prevent 1.6 trillion USD from being money-laundered worldwide annually.

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