Exams Operation Officer

4 weeks ago

Ho Chi Minh City, Vietnam British Council Full time

Exams Operation Officer

**Date**:24 Nov 2023

**Location**: Ho Chi Minh City, East Asia, VN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Pay Band - 4 | Contract Type - Indefinite | Location - Ho Chi Minh City, Vietnam**

**Role Purpose**

The purpose of this role is to ensure effective and efficient delivery of Exams within a small or remote exams office location.

To handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. To manage test delivery, Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day.

This role will be required to work on test days which will involve weekend work as part of the contracted hours.

**Main accountabilities**:
**Product Service Support**
- Undertake the related planning and delivery functions in preparation for Test Days in line with BC process.
- Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
- Scan dashboards to monitor performance and identify issues.
- Deploy engagement plan for Venue Staff. Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations.
- Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Undertakes sorting and packing of exam materials to for designated test venues. Ensures exam materials are received at Test Centre and stored securely.
- Supports tasks to reconcile exam materials and papers received are as per plan, report and escalate any discrepancies.
- Undertake handling of suitcases and storage of materials. Ensures the proper procedures and documentation is adhered to when handing over to courier or test day staff.
- Ensures proper script receipt tracking, packing and return OR scanning, store and shredding.
- Supports the selection of suitable venues, planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners)
- Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

**Test Delivery Support**
- Manage or support the Test Day Supervisor to manage tests delivery. Maintain the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed customer service, security and administration standards.
- Inspect the venue to ensure that arrangements meet agreed requirements and standards.
- Be familiar with the emergency procedures for the test day venue and ensure all venue staff are briefed accordingly.
- Ensure that all test day records are completed and maintained accurately as required by British Council Examinations Services.
- Whenever possible, resolve issues that arise on the day according to procedures.
- Report any incidents, emergencies or breaches of security to the appropriate British Council Examinations Services staff.

**Customer support**
- Receives and responds to enquiries from/to customers, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logístical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

**Relationship & stakeholder management**
- Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
- Act as point of contact and manage escalated issues in country from Venue Supervisors and Venues, supported by Operations Manager / Cluster team when required.

**Risk and Compl

  • Exam Operations Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam British Council Full time

    Exam Operations Officer **Date**:16-Feb-2023 **Location**: Ho Chi Minh, East Asia, VN **Company**:British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their...

  • Exam Operations Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam British Council Full time

    Exam Operations Officer **Date**:14-Mar-2023 **Location**: Ho Chi Minh, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their...

  • Exam Operations Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Exam Operations OfficerDate:14-Mar-2023Location: Ho Chi Minh, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...

  • Exams Operations Officer

    1 week ago

    Ho Chi Minh City, Vietnam British Council Full time

    Exams Operations Officer **Date**:28 May 2024 **Location**: Ho Chi Minh City, East Asia, VN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform...

  • Exams Operations Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Exams Operations OfficerDate:28 May 2024Location: Ho Chi Minh City, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape...

  • Exam Operations Officer

    5 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...

  • Exam Operations Officer

    6 days ago

    Ho Chi Minh City, Vietnam British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...

  • Internship at Operation Smile Vietnam

    3 weeks ago

    Ho Chi Minh City, Vietnam Operation Smile Full time

    **Internship Operation Smile Vietnam in Hanoi & Ho Chi Minh** - Operation Smile Vietnam is part of a global alliance of Operation Smile Foundations and Resource Chapters dedicated to providing free treatment to children and adults suffering from cleft lips, cleft palates and other facial deformities. Besides, we also conduct Dental missions, Craniofacial,...

  • Sales and Customer Management Executive, Exams

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Sales and Customer Management Executive, Exams (Remote Consultation)Date:05-Jan-2023Location: Ho Chi Minh, East Asia, VNCompany:British CouncilThe British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with...

  • Ielts Admin Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **(Ho Chi Minh Office)**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

  • Ielts Admin Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **(Ho Chi Minh Office)**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...

  • Operation Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam alttekglobal-atg corporation Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **OPERATION OFFICER**: - **Mã tin đăng: 3642236**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...

  • Operation Resource Pool Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Operation Resource Pool ManagerDate:8 Nov 2023Location: Ho Chi Minh City, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and...

  • Office Operations Specialist

    2 weeks ago

    Ho Chi Minh City, Vietnam Amanotes Full time

    **Office & Workplace Services / Ho Chi Minh City, Vietnam** - Objectives - The Senior Office Operations Specialist is responsible for overseeing office management operations activities to ensure the smooth running of the daily operations in the workplace that enables our employees to do their best work, while also giving them an office environment that...

  • Internship at Vietnam

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Operation Smile Full time

    Internship Operation Smile Vietnam in Hanoi & Ho Chi Minh Operation Smile Vietnam is part of a global alliance of Operation Smile Foundations and Resource Chapters dedicated to providing free treatment to children and adults suffering from cleft lips, cleft palates and other facial deformities. Besides, we also conduct Dental missions, Craniofacial, and...

  • Ielts Admin Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam IDP Education Ltd Full time

    Career Opportunities at IDP Education:(Ho Chi Minh Office):IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.IDP...

  • Operations Officer

    5 days ago

    Ho Chi Minh City, Vietnam Flex Consultancy (Vietnam) Limited Full time

    **Responsibilities**: - Organize marketing activities and search for markets. - Collaborate with various departments to streamline processes and improve the operational workflow. - Assist in managing and optimizing the consultancy's project pipelines - Manage relationships with key stakeholders, vendors, and clients to maintain strong partnerships and...

  • Trade Operations Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Senior Office Operations

    3 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Simpson Strong-Tie Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT YOU’LL BE DOING A Senior Office Operations is the main responsible person for providing services quality of the Office Operations section and is often required to manage more than one task at a time typical activities include: 1. Office Operation (90%) - Support, guide and final review daily...

  • Senior Office Operations

    3 weeks ago

    Ho Chi Minh City, Vietnam simpson strong tie viet nam company limited Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Senior Office Operations**: - **Mã tin đăng: 3271951**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...