Account Manager

5 days ago


Ho Chi Minh City, Vietnam ON DIGITALS Full time

Serve as the lead point of contact for all clients on account management matters. Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with clients and employees.
- Developing a technical understanding of our clients' product offering and roles.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to the internal team and clients.
- Develop well-researched marketing plans/proposals for clients
- Prepare monthly reports on account status on a timely basis.
- Monitor the project team to ensure the project is going well.
- Assist with challenging client requests or issue escalations as needed.
- Participate throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, on-boarding, and execution.
- Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company.
- Deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with clients.

**Experiences & Qualifications**:

- Min **5 years** past work experience as an Account Executive, Sales Executive or equivalent.
- BA/BS degree in Business Administration, Sales, Marketing or relevant fields.

**Skills & Abilities**:

- Strong English skills, both verbal and written communication.
- MS Office Suite.
- Solid understanding of business objectives and ability to translate from business objectives to digital KPIs.
- General social awareness about but not limited to economic growth, consumers, culture, ect.
- Handling stressful situations and deadline pressure well.
- A strong personal interest in 'Marketing'.
- In-depth knowledge of the Marketing industry.
- Ability to communicate with stakeholders about the local and global markets and challenges/opportunities.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Detailed-oriented, proactive, patient, good at arranging and following procedures & solving problems.
- Confident and have the ability to present and influence key stakeholders at all levels of an organization, including executive and C-level.

**On Digitals' Benefits**:

- A diverse, inclusive, and supportive company culture.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits, annual leave & allowance.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an youthful and dynamic working environment.
- The opportunity to work in a beautiful office, located in the center of District 3
- Transparent career development with attractive industry and role-related training for each level.
- Ongoing career & leadership opportunities.
- Attractive salary (Negotiable), 13th-month salary and bonuses.
- Probationary period: 2 months.

Location
- Address: 75 Ho Hao Hon, Co Giang Ward, District 1, HCMC
- Working Hours: Monday - Friday, 9h00 to 18h00

Loại hình công việc: Toàn thời gian

Khả năng di chuyển đến nơi làm/chuyển nhà:

- Thành phố Hồ Chí Minh: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)

Kinh nghiệm làm việc:

- account: 3 năm (Ưu tiên)



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