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Customer Service Executive

4 weeks ago

Ho Chi Minh City, Vietnam TÜV SÜD Vietnam Full time

**Tasks**
- Take over the sales package (quote/contract signed, contract review) from sales people
- Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer s needs.
- Manage and arrange the schedule for inspector/ technician implementation.
- Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
- Prepare test/ inspection reports to customers and manager as well as perform other related administration work
- Interface with customer job status and handle enquiries
- Maintain and upkeep laboratory/ inspector records and documentations
- Follow the samples status from subcontract, invoicing & payment to sub contract
- Follow LMS program
- Do invoice request and send to Account Dept to issue invoice
- Handle the payment status of the customers
- Report all activities to Manager
- Other duties relevant to this level assigned by manager

**Qualifications**
- Bachelor s Degree in Chemistry or its equivalent
- Knowledge of testing and ISO17025 is an advantage
- Office computer skills (Excel, Word, PowerPoint) & Back-Office work skills
- English communication with B level or equivalent,
- Result and service-orientated individual who possesses initiative and good communication skills
- A proactive team player but with the ability to work independently in challenging projected and timelines

**Further Information/Weitere Informationen**
- Working in an international dynamic and friendly environment
- Working day: Monday Friday (8.30AM 5.30PM)
- 15 annual leaves, 15 paid sick leaves, Christmas leave
- 13th-month salary, bonus based on performance and business result
- Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
- Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
- Free parking (bicycle, motorbike, car)
- Ad-hoc staff engagement events, team-building activities, company trip
- Participate in the company s training programs, LinkedIn Learning license holder (fee supported by company base on company s policy)