Vietnamese Support Services
3 days ago
**ob description**
**Position Overview**:
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.
**Qualifications**:
- Basic computer skills
- Excellent communication skills
- Able to work well with other departments
- Engage customers professionally and friendly
- Excellent people skills/customer service
- Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
- Ability to create excellent customer relationships
- Ability to multi-task
**Primary Responsibilities**:
- Assist customers with purchases.
- Keep updated on the product and be able to answer questions for customers.
- Collaborate with management teams to stay updated on new products, services, and policies.
- Record customer information within our customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Other duties as requested.
**Supportware** is currently in partnership with **Helpware**.
Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Life insurance
- Paid training
- Pay raise
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Job Types**: Full-time, Permanent
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
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