Iot Solution Engineer

7 months ago

Hanoi, Vietnam 1NCE Full time

**Your team**:
Our Customer Solution Support team is looking for an **IoT Solution Engineer - Vietnam (all)**.
Join us and help us revolutionize the world of IoT in the APAC region. In this dynamic role, you will tackle a wide range of customer issues, collaborating closely with our product teams to deliver effective solutions. With your technical expertise and passion for innovation, you will play a crucial part in ensuring customer satisfaction, facilitating seamless integration of our products, and providing valuable support.
This full-time position is located in the APAC region. However, you will work with customers from around the world and use your knowledge to provide service excellence in all of our operating regions.

This role can be home office in Vietnam or remote within APAC time zones.

**Your mission**:

- You work together with our different product teams on 2nd level customer tickets that will come with a huge variation of issues to be resolved;
- You coordinate the solution within 1NCE and our suppliers after the analysis of the issue. You ensure that the customers are satisfied with the resolution. If required, you also coordinate escalations towards our suppliers;
- You are performing an important contribution for the success of our product, ensuring that our customers understand our product and can integrated it successfully in their environment;
- You support our pre-sales team in customer appointments by adapting our products to customer specific environments;

**Your skills**:

- You are experienced with the architecture of a mobile network;
- You are able to control an IoT device/modem e.g. from a Raspberry Pi / Arduino to initiate network attach, create a PDP context, etc.;
- You are able to troubleshoot network issues, interpret network traces, detect and resolve possible issues;
- You have good knowledge of network protocols (TCP/UDP, MQTT, HTTP, GTP, MAP);
- You have experience with programming languages to create scripts to be used during daily work (e.g. Bash, PHP, Python, Perl, SQL, C++);
- You have experience in public cloud environments - AWS preferred;
- You are familiar with incident
- and problem management (e.g. according to ITIL);
- You have had first experience with Atlassian products - Jira/Confluence are preferable;
- You have hands-on mentality, we do not walk past challenges or push them to the side;
- You are a strong team player, as we achieve our goals by working together;
- You have good communication skills and power of self-assertion, we share a lot of talks with each other;
- You have good English skills in speaking and writing, any additional language skills would be an advantage.

**Your gains**:

- Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
- A work environment defined by respect, close and informal communications among teams, departments, and management
- Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
- Working on cutting-edge technologies
- Flexible working models to accommodate work-life balance
- Work around the globe program
- Nilo.Health platform for your well-being
- 26 days of paid annual leave
- Global and local events to strengthen our team spirit and have fun together
- And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

**Your contact**:
Jūlija Spuriņa

**About us**:
**Take your 1NCE in a lifetime opportunity **:
1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.

Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.

At 1NCE, we are committed to providing equal employment opportunities to all individuals regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success.

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